What are the responsibilities and job description for the Information Technology Support Technician position at Insight Global?
Insight Global is hiring a Tier 2 IT support technician for a full time on site 9 contract with extensions in Salt Lake City.
Pay Range: $20-22/hr USD
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
MUST HAVES:
- 1-2 years of experience providing tier 2 technical support
- Experience troubleshooting hardware and software
- Experience with Microsoft applications
- Clear and effective communication with both technical and non-technical users.
- Understanding of network protocols, configurations, and troubleshooting.
- ServiceNow ticketing system experience
Plusses:
- Enterprise level experience
Day to Day:
- Each day, the Tier 2 IT Technician will efficiently manage and prioritize incoming tickets related to hardware and software issues through the ServiceNow platform.
- Perform in-depth troubleshooting to diagnose and resolve technical problems such as password resets, iPhone and laptop resets
- Conduct regular maintenance and updates on hardware and software systems to ensure optimal performance and security.
- Participate in daily stand-up meetings with the team to discuss ongoing issues and coordinate efforts.
Salary : $20 - $22
