Network Operations Center Analyst (Overnight Wed-Saturday))

Network Operations Center Analyst

Columbus, Ohio (Downtown) - 100% on site

6 Month Contract-to-Hire

Upon Permanent Conversion: NCTI Courses, 2 weeks PTO, Paid Holidays, Personal Days, Medical/Dental benefits

OVERNIGHT Shift Wednesday - Saturday

Shift Schedule:

Wed - 10:00 PM - 7:00 AM

Thu - 10:00 PM - 7:00 AM

Fri - 8:00 PM - 8:00 AM

Sat - 8:00 PM - 08:00 AM

Sunday, Monday, Tuesday OFF

Desired Skillset:

• 1-2 years of Customer Service experience
• 0-1 years of experience working in a Data Center
• Interest in Information Technology
• Interest in Pursuing Networking/Voice/Internet Service
• Troubleshooting shooting skills
• Proficient with word processing and spreadsheet software, Internet software and email.

Bonus Experience:

• Prior experience in a Network Operations Center/Data Center environment is desirable
• knowledge of RF signals and HFC networks
• MS Office, internet software, e-mail communication, ICOMs billing system preferred.
• Experience or exposure to Virtualization (VMware, Zerto, OR Veeam)
• An understanding or ability to learn of local, long-distance and toll free telephony, recognize and assist in resolving LNP porting, LIBD, PAC, telephony features, VoIP, and customer premise equipment.

Daily Responsibilities:

• Will be working in the data center and will need help with anything and everything that goes along with managing a data center – including: cabling, racking, stacking, setting up computers, installations, operating hand trucks, unboxing, decommissioning and packing items up, shelf assemble, building out the storage room.
• Respond to alerts, incident tickets and email requests presented to Network Operations
• Work as first level escalation for NOC 1
• Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed
• Perform daily routines and tasks as required
• Escalate issues as needed to, BOSS, NOC 3, Operations or Engineering teams per procedures
• Accurately document all issue details in appropriate ticket or notification tools
• Assist in communication and notification of major events to internal teams
• Assist with modification and creation of standard operating procedures
• Ensure appropriate communication occurs between shifts
• Additional duties and responsibilities as required

Compensation:

$20.00/hour to $22.00/hour.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.