What are the responsibilities and job description for the Sr. Analyst, Network Services Practitioner - Network Operations Center position at Nationwide Private Client?
If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This Columbus, OH or Des Moines, IA based role is compensation grade E4.
This position is staffed in the fast-paced Nationwide Network Technology Operations Center (NTOC). This department is responsible for Incident facilitation, as well as application and infrastructure monitoring and triage. This position is exposed to all of Nationwide’s business units and provides a unique opportunity for career growth and multiple career paths. The Network Hosting organization is a close-knit department that exemplifies the Nationwide values and culture.
Ideal candidate will have :
- 3 to 5 years of IT Operations Experience
- Advanced knowledge in Cisco routing / switching, certifications a plus
- Knowledge in software defined networking
- Understanding of WAN and LAN designs and concepts
- Experience in managing large scale network incidents
- Ability to prioritize tasks quickly based on impact to the business
- Experience in IT Service Management, especially incident, change, and request management
- Network monitoring and dashboard experience
- Ability to escalate with and influence circuit providers
- Strong thought leadership and ability to influence peers and superiors
- Ability to adapt to changing technology, organization structure, and processes within the department and the company as a whole
Job description :
The ideal candidate will be a self-motivated thought leader. They will have a future forward mindset and the tenacity to drive the team forward in support of Next Generation network technologies. They should display the potential for high performance and engagement. Troubleshooting skills and attention to detail are vital to this role. They will also be a data driven decision maker with great planning, organization, and communication skills.
Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
This position is staffed in the fast-paced 24 / 7 Nationwide Network Technology Operations Center (NTOC). As a Network Services Practitioner you will be part a team responsible for incident, change, and request facilitation, as well as application and infrastructure monitoring and triage. This position is exposed to all of Nationwide’s business units and provides a unique opportunity for career growth and multiple career paths.
Job Description
Key Responsibilities :
Performs work in adherence with IT Service Management best practices, with focus on incident, change, and request management.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Supports delivery teams in their moderate to complex release activities.
Installs software upgrades and configures changes, including planning, scheduling and validation.
Communicates status of issues / incidents (including business impact) to allow for immediate response to service disruptions.
Executes Level I and / or Level II technical support for network hardware and software configuration, incident management process, monitoring, and knowledge management.
Coordinates with Level III support to assist in mitigating of incidents and validation of change activities involving network hardware and software.
Executes moderate technical support to diagnose, analyze, research, and resolve complex technology issues for internal users and business partners.
Monitors network event dashboard, identifying actionable events and escalating to incidents.
Engages and escalates with external vendors (circuit / cloud providers, co-located facilities).
Delivers network functionality and services against defined Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).
Onboards new tasks to the team and assists in creating Standard Operating Procedures (SOP).
Trains new associates on team tasks and serves as Subject Matter Expert (SME) on team and responsible for technical and process escalations.
May perform other responsibilities as assigned.
Reporting Relationships : Reports to Manager / Director, Technology Leader.
Typical Skills and Experiences :
Education : Undergraduate studies in computer science, management information systems, communications systems management or a related field is preferred.
License / Certification / Designation : Technology certifications or designation are not required, but encouraged (i.e. : CCNA, CompTIA, AWS, Security).
Experience : Two or more years of Technology Operations experience.
Knowledge, Abilities and Skills : Cisco routing / switching experience is recommended. Understanding of WAN and LAN designs and software defined networking is recommended. Ability to prioritize tasks quickly based on impact to the business is required. Knowledge of network configurations is a plus. Influencing, negotiating and priority setting is needed. Insurance / financial services industry knowledge is a plus.
The ideal candidate will be a self-motivated thought leader. They will have a future forward mindset and the tenacity to drive the team forward in support of Next Generation network technologies. They should display the potential for high performance and engagement. Troubleshooting skills and attention to detail are vital to this role. They will also be a data driven decision maker with great planning, organization, and communication skills.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner
Values : Regularly and consistently demonstrates Nationwide Values.
Job Conditions :
Overtime Eligibility : Eligible (Non-Exempt)
Working Conditions : In office and Hybrid opportunities available. Non-standard or extended work may be required based on project needs. Some travel may be required.
ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
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Benefits
We have an array of benefits to fit your needs, including : medical / dental / vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.
