What are the responsibilities and job description for the Network Operations Center (SGCC) position at Tekfortune Inc?
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
JD : Roles - NOC L2
SGCC
The SGCC provides 24x7x365 network monitoring and support of several of Client operating company's distribution networks that support AMI - Advanced Metering Infrastructure, DACR - Distribution Automation Circuit Reconfiguration, VVO - Volt VAR Optimization and Underground network services.
The SGCC provides level 1 and level 2 support for known telecom / distribution procedure-driven resolutions documented in a Knowledge Base library. This includes collectors, routers, access points, relays, capacitor banks, reclosers, line repeaters, eBridges, servers, gap RAGS, line regulators and meters.
The SGCC provides special-handling Microsoft server patching for Operating Company servers. The SGCC has defined SLA policies that exist within technology and with each of the supported operating companies that need to be met. Because of the critical and timely need to react to distribution network issues, the SGCC has requirement of physical presence at one of two hardened NOC locations in the Columbus, OH area.
Tools Used
Telenium , solarwinds , These are tools, alert come in within these tools , also will use ServiceNow to create / manage incidents .
Shifts applicable
This will be 24X7 operations covering 3 shifts.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at
