What are the responsibilities and job description for the Network Operations Center Technician - Night Shift position at Insight Global?
** Schedule - Hours: 6:00 PM - 6:00 AM (Including Weekends and Holidays - Rotating Shift Schedule: 3 on 2 off, 2 on 3 off). 100% On Site **
Must Have Requirements (Ranked in order of Importance):
· MONITORING TOOLS (SPLUNK, SOLARWINDS, CISCO ISE, CISCO CATALYST)
· PYTHON SCRIPTING
· CISCO WIRELESS TROUBLESHOOTING
· CISCO MERAKI CONFIGURATION
· SOCIAL PERSONALITY WITH WILLINGNESS TO LEARN
Nice to Have Requirements (Ranked in order of Importance):
· LEADERSHIP SKILLS
· STRONG CUSTOMER SERVICE
· SELF-MANAGEMENT
· WEB PROGRAMMING
· DNS CONFIGURATION
· IP NETWORK TROUBLESHOOTING
· LINUX SERVER BATCH SCRIPTING
· TECHNICAL WRITING EXPERIENCE
· ROUTING PROTOCOLS (I.E. BGP, OSPF)
· PALO ALTO FIREWALL CONFIGURATION
Job Description: Insight Global is looking for a Tier 2 network technical to support one of the largest public universities in SC. This individual will be responsible for the monitoring, testing, maintenance and repair of network and infrastructure elements.
Day to Day:
- MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR IT DEPARTMENT
- MONITORS NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVES INCIDENTS AND SERVICE REQUESTS AND/OR CONSULTS WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE THE NETWORK CONTROL CENTER.
- CONTROL NETWORK AND SYSTEM PROCESSING. RESPONDS TO CUSTOMER INQUIRIES AND ALERTS VIA EMAILS, INCOMING CALLS, AND WALK-INS. CONDUCTS ROUTINE INSPECTIONS ON EQUIPMENT AND REPORTS ANY ABNORMALITIES. OTHER OPERATIONAL DUTIES AS ASSIGNED SUCH AS MEETINGS, PROJECT WORK, ADMINISTRATION AND FACILITIES REQUIREMENTS.
- CONFIGURE NETWORK AND SYSTEM RESOURCES AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS.
- PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES. ASSIST WITH IMPLEMENTING NETWORK AUTOMATION TOOLS.
- PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II.
- PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.
Compensation:
$25/hr to $30/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $25 - $30
