Patient Financial Advocate

Position: Patient Financial Advocate

Openings: 2

Pay Rate: $20-$25/ hour

Schedule: M-F 8-5

OPPORTUNITY FOR REMOTE AFTER 6 MONTHS

Must-Haves:

• 1-2 years of customer service experience
• 1-2 years of insurance experience
• High School Diploma
• Compassion for patients, and passion for helping them with financial hardships

Plusses:

• Have CRCR through the HFMA
• Experience with Financial statement and billing

Day-to-Day:

A regional health system in North Florida is looking to bring on two patient financial advocates for their Patient Financial Advocacy team. Their responsibilities will be as follows:

• Provide financial counseling, collecting payments, setting up payment plans, provide information regarding financial assistance.
• Competent in assisting patients with Medicaid, SSI/Disability and financial assistance applications, co-pay assistance, drug-assistance, and foundation/grant assistance. **They partner with vendors for these services. **
• Provide education to patients for medical bills, EOBs, Epic MyChart, etc..
• Screen uninsured/underinsured patients to determine their eligibility for assistance programs
• Compile necessary documentation (income and assets) in accordance with the policies and procedures
• Follow up on submitted financial assistance applications timely
• Inform patients of approvals or denials
• Answer patient questions
• Insurance verification and eligibility
• Updating Demographics and Insurance