What are the responsibilities and job description for the Remote Helpdesk Specialist position at Insight Global?
Required Skills and Experience *
* 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.
* Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously
* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)
* Experience installing and troubleshooting desktop and laptop operating systems and applications.
* Strong collaboration, communication, and customer service skills
Nice to Have Skills and Experience
*Experience with Cherwell as a ticketing software
*Fluency in French (to speak with French clients and resolve tickets)
*Experience with Linux
*Experience with MAC systems
Job Description *
Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting in either Denver Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month and occasional visits for issues. This is a contract to hire position with a company that offers growth opportunity and longevity.
Salary : $19 - $22
