What are the responsibilities and job description for the Senior Field Service Engineer position at Insight Global?
JOB RESPONSIBILITIES:
• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.
REQUIREMENTS:
• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and
customers
Salary : $65,000 - $95,000
