What are the responsibilities and job description for the Service Delivery Manager position at Insight Global?
A client of Insight Global, a leading Managed Service Provider, is seeking a skilled Service Delivery Manager. The role involves leading a team of engineers, managing ITIL change processes, handling multiple projects in large environments, and being an expert in technologies, vulnerability management, and incident response. Key responsibilities include ensuring excellent communication, maintaining client relationships, monitoring service metrics, and implementing improvements. This person will need to have the ability to commute onsite to their clients at least 1x a month!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Required Skills & Experience
Minimum of 5 years of experience in a Service Delivery Manager role.
Proven experience leading a team of engineers in the engineering / IT industry.
Extensive ITIL change management experience, including participation in Change Advisory Boards.
Experience managing environments with 500 or more u and handling 4-5 projects simultaneously.
Excellent written and verbal communication skills.
Subject matter expertise in technologies, vulnerability management, and incident response.
Strong problem-solving skills and the ability to work under pressure.
Ability to build and maintain strong client relationships.
Nice to Have Skills & Experience
Chicago SDM - HAS BANKING EXPERIENCE
New York SDM - Legal Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
