What are the responsibilities and job description for the Service Desk Analyst position at Insight Global?
Logistics:
- Fully remote
- Night shift: 8pm to 7am EST
- Wednesday-Saturday
- 10 days of PTO
- 12-month contract
Must Haves:
- 2-3 years of experience in a helpdesk role
- Strong customer service skills/professionalism
- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9
- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk
- Support of Microsoft Windows 10 Operating System
- Support of MS O365 provisioned accounts
- Ability to map a network drive
- Basic Azure experience
- 2 years of active directory
Day to Day:
Insight Global is searching for a Service Desk Analyst to join a fully remote helpdesk team for a federal contracting company. This team consists of 7 analysts currently. This person will be responsible for solving tickets through calls, emails, and ticketing system. The most common tickets consist of password reset, user unlocking, new employee logins, setting up emails/new accounts, migration calls, and share points.
Contract/Contract-to-Hire Roles:
Compensation:
$21/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $21
