What are the responsibilities and job description for the Service Desk Analyst position at Insight Global?
Insight Global is seeking a Service Desk Analyst to support a global software company. This position would be five days on-site in Lehi, UT. Тhe Service Desk Analyst will be joining a team providing first class technical user support to ensure calls to the Service Desk, either by email, telephone, self-service or ‘walk-in’ are logged, tracked and managed as required through to closure. The Service Desk Analyst will also provide desk side support including resolving hardware and software faults, conducting laptop and desktop builds across offices.
Qualifications:
- Advanced Microsoft Windows installation and troubleshooting
- User and Device administration in Microsoft 365 and Active Directory
- Microsoft Exchange, Teams, and SharePoint administration exposure
- Helpdesk, Customer support experience
- Mobile technologies (Android, iOS)
- Computer hardware handling and troubleshooting
- Maintain strong communication and interpersonal skills, both over the phone and in person
- Ability to be flexible to work with a wide variety of technology and end user skill level and maintain a professional manner in dealing with all users at all times
Responsibilities:
- Provide 1st and 2nd line support for all employees, business systems, applications, and services in all geographical locations
- Escalate calls to internal and external support providers where necessary
- Interact with internal clients on all levels to help resolve IT related issues and provide answers in a timely manner
- Cooperate with the global CIS team on project implementations and process enhancements
- Logging all service actions and incidents into a ticketing system
- Maintaining proficiency in the use of all available problem resolution tools
- Responding to calls within specified time frames
Compensation:
$21/hr to $23/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
Salary : $21 - $23
