What are the responsibilities and job description for the Service Desk Technician position at Insight Global?
This position is onsite 5 days a week
Hourly rate 25-28/hr - based on experience
JOB DESCRIPTION
An employer in Arvada, Co is looking for a Service Desk Technician. This role will be onsite 5 days a week working alongside a team of 4 other technicians and dealing with level 2 technical issues. This person will be supporting about 75-100 users locally/1,400 users remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues. Pay ranges: $25-28 per hour
REQUIRED SKILLS AND EXPERIENCE
- 5 years of both remote and deskside technical support experience
- Strong experience troubleshooting hardware including: Dell computers, printers, office phones, etc....
- Strong experience with Active Directory (unlocking accounts, password resets, etc...)
- Strong experience troubleshooting 0365 (specifically Outlook and Exchange)
- Experience with Windows imaging and PC refreshes
- Excellent written and verbal communication
- System/Windows Administrator experience
- Experience using MVT for Microsoft deployment
Salary : $25 - $28
