What are the responsibilities and job description for the Site Support Specialist position at Insight Global?
Must Haves:
- Bachelor’s degree required.
- 5-10 years of professional experience in a support or service role, actively interacting with customers on a regular basis.
- Experience with maintenance and repair of computer hardware.
- Experience with Active Directory (user account management, password resets, account look up’s.
- Experience with ServiceNow or a similar ticketing system (will be handling 25% of incoming tickets
- Seasoned experience with Windows support and business software applications, including MS Office Suite.
- Will be working on “OT Project” Operational technology segmenting to VLANs with our network team.
- Project management skills required
Preferred Qualifications:
- Manufacturing industry experience.
Position Overview:
Insight Global is seeking an Infrastructure Site Support Analyst for one of our largest clients out of their North Haven, CT facility. This individual will be responsible for supporting various projects (5 at a time) happening at the site, including a network refresh, a PC refresh, and multiple OT segmentation projects while simultaneously supporting daily tickets. They will be maintaining and supporting the end users and workstations by providing installation and maintenance of hardware and software around the facility. This person will also be coordinating heavily with vendors – gathering requirements from end users at the site, relaying the requirements to the vendor, and validating that the work has been completed. The ideal candidate will have an open mindset, excellent communication skills, and should be detail-oriented and coachable. This role will be onsite 5 days a week in North Haven, CT.
Current projects at the site:
- Network MDF/IDF Refresh
- OT Projects (2)
- Building camera system upgrade/refresh w/Vendor
- Expanding a second site in North Haven with network/IDF refresh
Compensation:
$28/hr to $45/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $28 - $45
