What are the responsibilities and job description for the Surgery Scheduler position at Insight Global?
Must Haves:
High School Diploma/GED
Minimum 1 year of healthcare front desk or healthcare call center experience with true scheduling experience
Great customer service skills, strong ability to multitask, and great problem solving skills
Ability to handle difficult customer situations and de-escalate situations
Strong knowledge of medical terminology and medical insurance (MRI, CT-Scan, CAT Scan)
Plusses:
Knowledge of ICD-9/ICD-10 coding and current CPT coding.
Day to Day:
This candidate will be assisting patients in scheduling their appointments for outpatient services. They will be taking a minimum of 75-100 inbound calls per day. Calls will include but are not limited to preregistration, coordinating patient schedules to maximize patient and physician satisfaction, estimating patient financial responsibility, collect insurance information, payment information, and deductible. In addition, this candidate will ensure that the patient meets the hospital financial policies/guidelines for services scheduled. Lastly this candidate will communicate to the patient any necessary instructions and directions for their appointments plus any additional information from the doctor. (1 weekend day per month).
Salary : $17 - $22
