Benefits :
Increase your chances of an interview by reading the following overview of this role before making an application.
- Free Dental & Vision
- 19 Paid Holidays- Including 4 Mental Health Days
- Retirement Plan with a match
- Paid Training
- 10-year anniversary sabbatical
- Flexible Spending Accounts
- Professional Development Allowance
- Paid Parental Leave benefit
- Discounted Pet Insurance
- Affordable Health Insurance, including a free healthcare option for employees
- 50% coverage paid by employer for dependents (vision, dental, health)
- and many more!
Company Overview
For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.
Program Overview
The Campus Interim Housing Program provides housing services, support and referrals for people who are homeless and at risk of homelessness in The City of Berkeley. Staff assess and triage people’s housing needs and people who are literally homeless will be offered an array of services to meet emergency housing needs and to address their longer-term housing needs.
The Campus Interim Housing Program includes provision of Housing Navigation to 23 units located in the former Super 8 motel. Clients at this site will be eligible for placement in permanent housing, depending on eligibility. On-going housing navigation services ensure support towards obtaining housing, as well as assistance with Activities of Daily Living Skills (ADLs), budgeting, and linkages to community resources.
Position Summary
The Program Manager will lead The Campus Interim Housing Program team to locate housing, help participants navigate into housing, wrap around services to increase a participant’s wellness and to provide supportive services to sustain housing. The Program Manager will also provide supervision and support to The Campus Interim Housing Program staff in housing navigation, reporting, and other contractual requirements. In collaboration with the Senior Program Manager, the Program Manager will document support, conduct participant file review, and review / approve / submit temporary financial assistance (TFA) requests.
Essential Duties and Responsibilities
Manage 2.0 FTE Housing Navigators, 1.0 FTE Clinical Case Manager (CCM), 5.5 FTE Resident Advocates, and 1.0 FTE Program Coordinator serving participants experiencing homelessness in the City of Berkeley.Partner with the facilities team to support a 1.0 FTE maintenance staff.Partner with the community meals team to support a 1.0 FTE kitchen staff.In collaboration with the Sr. Program Manager hire, train, supervise, and evaluate staff, and create and approve staff schedules and timesheets.Provide on-call phone coverage and support to staff, when off-site. Respond to on-site emergencies and assist with coverage gaps as needed.In collaboration with the Sr. Program Manager, manage program and participant funds, and related reporting.In collaboration with Sr. Program Manager prepare monthly and quarterly reports to City of Berkeley.Manage participant intake process, assessments, housing case plans, and client satisfaction surveys.Provide intensive housing and vocational resources assistance to participants, conducting case management sessions, and home visits.Manage data requirements in both paper files and electronic (HMIS) case files, maintain all data tracking sheets (Participant Enrollment Log, Outreach log, Performance Measures).Provide information about affordable housing options, housing subsidy programs (including the Coordinated Entry and Section 8 lottery) to participants by monitoring the local housing rental markets by keeping abreast of market rental rates, supply and demands of housing and other related conditions.Develop partnerships with property managers and landlords throughout Alameda County and maintain a database of landlords and available properties.Assist participants with review of lease agreements, TFAs, and ensure that the IH TFA process is managed effectively meeting all documentation requirements within prescribed deadlines.Work closely with other agency staff to ensure consistency in philosophical and practice approaches to services.Develop and maintain relationships with all local Housing Authorities in Alameda County.In collaboration with the Sr. Program Manager, develop and deliver presentations, about the program and outcomes, when requested.Work in collaboration with Alameda County Homestretch staff to secure permanent housing vouchers.Provide leadership to staff in emergency situations.Attend the bi-weekly By Name List meetings locally and, when necessary, regionally.Coordinate and act as agency representative with all Housing Team community partnerships.Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.Attend and participate in all meetings and trainings as assigned.Complete and submit timesheets in a timely and accurate manner.Work within the framework of Insight Housing’s Code of Conduct.Perform other tasks as assigned.Qualifications, Skills, and Abilities
Bachelor’s degree in Social Services or related field preferred.Ability to complete CPR / First Aid Training.At least 3 years’ direct experience providing services to individuals experiencing homelessness, mental health, substance abuse or other social issues. Translatable relevant internship and volunteer experience, and strong administrative experience will be considered.At least 1 year’ experience with staff supervision and residential program management required. Demonstrated leadership and strong administrative skills will be considered.Experience with Rapid Re-Housing preferred.Familiarity with evidence based best practices such as housing first, trauma informed care, harm reduction, and motivational interviewing.Must be able to conduct participant home visits on their own, comfortable visiting participants / homes with large dogs, poor housekeeping.Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues and to trauma-informed approach to care of individuals.Lived experience strongly preferred.Must be proficient in use of computer and Microsoft office suite (Word, excel, outlook and TEAMS).Experience with Homeless Management Information System (HMIS) a plus.Must be able to conduct site visits on their own. Comfortable visiting participants / living spaces with large dogs.Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.Capable of working independently and as part of a team.Excellent verbal and written communication skills.Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.Ability to maintain professional conduct, attitude, and appearance at all times.Special Requirements
This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.Must be able to receive and maintain criminal and credit records clearance.Must be able to obtain TB clearance.Physical Requirements
Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.May be occasionally required to stoop, kneel, or crouch.May be required to lift or move up to 50 lbs.We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation : $75,000
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Salary : $75,000
