Program Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Program Manager for a Contract assignment with one of our premier SaaS clients in San Francisco, CA. This role is also open to fully remote.

Responsibilities :

• Establish lean processes to help the Growth team operate more optimally, with a focus on productivity
• Collaborate with cross-functional teams across Growth, Design, Marketing, Data Science and Content Production to ensure our teams are on track from test design through launch and analysis. Communicate milestones and tackle roadblocks to ensure continued velocity.
• Coordinate the release to production of successful and statistically significant A/B tests.
• Ensuring constant visibility of test velocity and impact across the organization through effective forums.
• Make data-driven decisions and be able to use data as an input to growth strategy. Surfacing customer insights, cross org dependencies and operational inefficiency to validate requirements and proposed solutions.
• Coordinate strategy & planning activities to ensure we have roadmaps aligned to meet targets and have a constant pulse of progress towards targets through the quarter.
• Self-starter and ability to reach across organizations (Marketing E&R, Product, LCM, a.com, etc.) to build a shared commitment to improve customer engagement experience and business metrics through growth initiatives.
• Present findings and prepare operational improvement recommendations regularly for senior directors and above.

Required Skills:

• You understand the fundamentals of business and marketing and can drive complex projects forward with cross-functional teams.
• Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements
• Research market trends and industry best practices to augment functional operating models
• Conversant with operational data analysis methodologies, tools and techniques
• Ability to create strong business cases for projects and work with the leadership team on prioritizations
• Demonstrated ability to adapt and operate in a rapidly changing business landscape
• Ability to dissect, collaborate and delegate tasks towards solving complex business problems
• Focused on rapid value creation through quick wins and long term sustainable value realizations
• A strong Change Manager with tenacity to follow through till closure
• Core 3-5 years of demonstrated success in leading/driving business transformation, operational excellence or process engineering projects
• Strong understanding of various business process improvement methodologies
• Bachelor's degree or equivalent a must

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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