What are the responsibilities and job description for the Video Support Agent position at Insite Managed Solutions?
Job Description
Job Description
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Want to help man's best friend? Join us in our journey to revolutionize their world!
Full-Time, Remote, Training begins Monday, February 17th!
Why Halo Collar you ask? If you love your furry friends like we do, Halo Collar is leading the pack in innovation by consistently improving their safety. Earn $17 - $19 hourly with full benefits while making a real impact!
Halo Collar helps customers create a safe and open environment for their four-legged friends with world-class offerings
Customer feedback and innovation is at the heart of everything we do, ensuring our products continue to evolve and exceed expectations
As a Video Agent, you will work directly with customers through the Zendesk platform, providing virtual technical support and email support for Halo Collar products and applications. You'll become an expert in the device, application, and services that make Halo Collar an industry leader.
Beyond resolving customer inquiries, you'll play a key role in gathering valuable customer feedback that helps drive product improvements. Your ability to ask the right questions and encourage customer insights will directly contribute to our innovation and success. As part of this initiative, bonus opportunities will be structured around successfully collecting meaningful customer feedback.
How you can take Ownership of this role :
Provide white-glove, expert assistance to guide customers who need help understanding the product, ensuring they have a seamless and positive experience
Encourage customers to share their feedback, actively listening to their experiences and documenting key insights to help improve our products and services
Patiently and positively navigate customers who may not be comfortable setting up and using a feature-rich, interactive app
Multitask in a high-volume environment, balancing tickets and live interactions efficiently
Build strong relationships with customers and colleagues while effectively prioritizing tasks
What you will bring to the table :
Availability to work Monday - Friday 8 : 30 am - 7 : 30 pm EST, Saturday and Sunday 9 : 30 am - 6 : 30 pm EST
Superior customer service phone skills- Fearless when it comes to taking call with customers who have lost their way in understanding the product and guiding them to a resolution
Expertise navigating Google Chrome
3 years of customer service experience, preferably in a role that required active listening, collecting customer insights and technical support
Home internet with at least 25 Mbps down, 5 Mbps up (must not be a cellular connection—T-Mobile Home Internet is NOT adequate)
Ability to make independent decisions while consulting experts as needed
A customer-first mindset, with a passion for identifying solutions that meet customer needs
Previous experience in sales or a goal-driven environment with a proven track record of meeting or exceeding performance targets
What you may bring to the table :
A furry friend to help test and promote the continued growth of our products
Experience using Halo Collar products
2 years using Halo Collar products
If this sounds like you, join us in our mission to provide pet owners with the best technology to keep their furry friends safe. If you’re ready to lead a dynamic team and make a difference, we want to hear from you!
Equal Opportunity Employer M / F / D / V
Salary : $17 - $19
