What are the responsibilities and job description for the Customer Service Representative position at Insolation Technology Ltd?

About the job Customer Service Representative

Position Overview :

Insolation Technology LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. The ideal candidate will be a proactive communicator, problem-solver, and a team player who can work independently in a remote setting.

Key Responsibilities :

1. Customer Support and Communication :

Respond promptly to customer inquiries via phone, email, and live chat.
Address customer concerns, troubleshoot issues, and provide accurate solutions.
Maintain a positive and professional demeanor while managing customer interactions.

2. Issue Resolution and Follow-Up :

Resolve customer complaints effectively by determining the root cause and offering appropriate resolutions.

Escalate complex issues to relevant departments while ensuring timely follow-up and resolution.

Track and document customer interactions, ensuring records are complete and up to date.

3. Product Knowledge and Assistance :

Gain a deep understanding of Insolation Technology LTD services to provide accurate information to customers.

Guide customers through product features, usage, and maintenance, assisting with installation and troubleshooting as needed.

4. Collaboration and Reporting :

Collaborate with other departments, such as Sales and Engineering, to ensure a seamless customer experience.

Report recurring issues, customer feedback, and improvement opportunities to the Customer Service Manager.

5. Process Improvement and Best Practices :

Identify areas for improvement in customer service processes and suggest enhancements.

Stay updated on company policies, procedures, and new products to deliver consistent and informed service.

Qualifications :

Education : High school diploma or equivalent required; an associate degree or higher is a plus.

Experience : Previous experience in customer service, call centers, or remote support is preferred but not required; training will be provided.

Technical Skills : Proficiency with CRM systems and basic computer skills; familiarity with troubleshooting basic technical issues is a plus.

Soft Skills : Strong communication skills, both written and verbal; excellent problem-solving abilities; and attention to detail.

Work Environment : Ability to work independently in a remote setting with minimal supervision; a reliable internet connection and a quiet workspace are required.

What We Offer :

Competitive salary with performance bonuses.

Flexible work-from-home arrangement.

Comprehensive training and on boarding.

Paid time off and company holidays.

Career advancement opportunities within Insolation Technology LTD

A supportive and collaborative remote work culture.

What we do at Insolation Technology LTD

Founded with a mission to shake up the industry and be a global leader, Insolation Technology LTD specializes in electrical and electronics engineering, serving clients across continents. Whether its installations, troubleshooting, or technical maintenance, we've got it covered. With a team of seasoned experts and operations across four continents, we are not just here to solve problems we are here to future-proof businesses and our customer base. Lets just say, when it comes to innovative solutions, Insolation Technology LTD is always a step ahead.

Join Insolation Technology LTD as a Remote Customer Service Representative and become part of a team dedicated to delivering world-class service and technical solutions. If you're passionate about helping others and thrive in a remote work environment, we encourage you to apply today!

Job Types : Full-time, Part-time

Pay : $20.00 - $25.00 per hour

Expected hours : 30 - 40 hours per week

Benefits :

Flexible schedule

Paid time off

Health Insurance

401(k)

Dental insurance

Shift :

8 hour shift

Day shift

Monday through Friday

Experience :

Customer service : 1 year (required)

License / Certification :

Driver's License (Preferred)

Salary : $20 - $25

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