Office Coordinator/Medical Assistant - Prescott Office

Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. To learn more about us, please visit our website: www.akdhc.com. 

Office Coordinator/Medical Assistant - AKDHC Prescott Office

By utilizing your exceptional management and leadership skills, you will coordinate daily office operations and ensure the established goals for patient volume are attained. The person in this role will travel to the AKDHC Prescott Valley Office as needed and may be required to report to alternate AKDHC worksites, as directed.

Responsibilities:

• Directs staff performance onsite to ensure adherence to policies, procedures and protocols.
• Tracks attendance and authorizes timesheets and PTO requests.
• Tracks behaviors to meet/exceed goals to increase patient volume and communicate obstacles promptly.
• Demonstrates the ability to support clinical areas with HR issues.
• Monitors physicians’ daily schedules to optimize allotted time slots.
• Coordinates scheduling with other offices to ensure adequate coverage at all work stations.
• Maintains a positive working relationship with all customers, referring physician’s offices, primary care physician’s offices, and internal and external staff.
• Adheres to purchasing procedures and inventory control for office and medical supplies.
• Acts as liaison between physician office and administration.
• Participates in monthly clinical staff meetings and holds staff meetings as needed.
• Supports back and front offices daily, as needed.
• Acts as first line for IT issues and then refers to appropriate support person.
• Facilitates the education of physicians and staff on utilization of EMR.
• Mentors and provides professional development support for all staff.
• Monitors and drives report outcomes to align with AKDHC goals.
• Monitors performance of all staff, including productivity, and evaluates need for further training, development, or reassignment
• Assists with hiring process for all new employees.
• Monitors, evaluates and supports activity for physicians, staff, and ancillary services by utilizing various reports and modes of communication, driving outcomes to align with AKDHC goals.
• Communicates with physicians on a consistent basis to go over goals, issues and concerns, and to communicate resolutions and changes to accommodate their needs and expectations.
• Audits AKDHC’s algorithms and policies and procedures for adherence and patient care standards.

Supervisory Responsibilities:

• Directly supervises 2 to 15 employees. 
• At least 5 years of leadership experience in healthcare preferred
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

The ideal candidate must have:

• Certification or diploma as a Medical Assistant from an accredited institution that prepares Medical Assistants for their work
• Excellent customer service and communication skills for interfacing with patients, staff, and outside vendors.
• At least 2 years of medical office experience preferred.
• Ability to support a pleasant, positive, and cooperative teamwork environment, as well as support our Company's Corporate Mission, Core Values, and Vision required.
• Internet software: AmbirScan, AthenaNet, DocTalk, Outlook, Skype. Word processing software with ability to type 35 words per minute.
• Ability to prioritize and use diplomacy skills coupled with the ability to multi-task and lift and/or move 50 pounds essential.
• Must be able to use a computer, scanner, printer, telephone, fax, and copier.

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.