What are the responsibilities and job description for the Senior Human Resource Specialist- National Accounts (multiple locations - Central Region) position at Insperity?
Description & Requirements
There's a reason Insperity was ranked in the top 3% on WorkplaceDynamics' National Top Workplaces list and named one of the top 100 companies to work for in the U.S.
• Uses a proactive approach to client relationship management to minimize requests for assistance; takes prompt action when requests are received.
• Communicates ideas, recommendations, and solutions in a clear and succinct way through written or oral interactions.
• Listens actively and asks clarifying questions to enable appropriate recommendations and levels of responsiveness.
• Aligns PEO services with identified client needs through an understanding of business plans and small business operations from an owner’s perspective.
• Uses knowledge from various human resource disciplines to help identify their application and impact on client’s business.
• Establishes and sustains trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leverages insights to effectively manage responses so that personal behavior matches one's values and delivers intended results.
• Identifies legal requirements and government reporting regulations affecting Human Resource functions and ensures client’s policies and procedures comply.
• Assists clients in minimizing liability by providing consultative guidance; recommending and facilitating liability management training.
• Consults and proactively follows up/reviews with clients to develop, implement and monitor human resource performance management items.
• Implements programs to enhance productivity and reduce liability through improved communications and identifies best HR practices for client. These include, but are not limited to, handbooks, job descriptions, performance management programs, compensation plans, hiring processes, layoffs, employee counseling, and terminations.
• Influences clients and internal partners to make well-informed and strategic decisions in a timely manner using effective involvement and persuasion strategies.
• Leads meetings and makes formal presentations in a clear, concise and logical sequence at a level appropriate to the audience.
• Acts as a champion of change for initiatives within the organization and through clients’ organizations.
• Uses knowledge of Company departments, products, services and resources to analyze, recommend and deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals.
• Collaborates with various departments regarding technical or complex issues encountered by the client to find the best solution.
• Educates and encourages client usage of technical applications. Educates team members on technical applications used by the Company as needed.
• Uses company client management systems and databases to capture client requests and interactions.
• Shares human resource solutions, concepts, ideas and best practices with peers to elevate the knowledge and skills of others.
• Identifies opportunities to improve processes, products, and services and explores innovative ways to complete tasks and serves as a mentor to others.
• Serves as informal leader to the team and provides special assistance to Manager, HR Services as needed.
