Leasing Associate

Job Title: Leasing Associate
Location: New York, New York
Employment Type: Full-Time
Department: Sales

Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life. 

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider.  We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment.  As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Corp Dir of Resident Experience to become part of our family.  We invite you to take your first step toward a rewarding career with us! 

Overview: The Leasing Associate is responsible for a seamless transition of new residents into the Inspīr community by coordinating and obtaining all required move-in paperwork and preparing the resident’s community file. The Leasing Associate will also conduct the resident’s orientation to the community and ensure each resident’s move into their new home at Inspīr Senior Living is smooth, successful, and meaningful. Additionally, they will be responsible for assisting the leasing team in managing the community’s sales and marketing database and maintaining appropriate sales collateral.

Key Responsibilities:

• Independently responsible for managing the move-in and move-out process for each resident in the community and exercises discretion to ensure the process runs smoothly and is tailored to each resident’s needs
• Support the leasing team by effectively maintaining all prospect records
• Supports and assists the General Manager and Director of Leasing in building a trusting and positive relationship with prospects by understanding the Inspīr product and how Inspīr Senior Living can meet customer’s needs
• Development of all necessary processes and procedures for resident move-in
• Assists the General Manager and Director of Leasing by ensuring model apartments(s) are well maintained and presentable
• Supports and assists the General Manager and Director of Leasing in setting, tracking and accomplishing sales related goals as determined by the leasing team
• Demonstrates effective telephone skills producing qualified leads and appointments
• Prepares the resident’s community file according to Inspīr and state specific regulatory requirements
• Meets with the resident and/or family and reviews the move-in packet, ensuring all information is explained so that it is understood by the resident and/or family members
• Coordinates the resident assessment with the Executive Director of Clinical Operations
• Ensures the apartment is fully ready for move-in
• On the move-in day, the Leasing Associate:
  • Collects any remaining paperwork
  • Orients the resident and family to the community
  • Presents the apartment to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc.
  •  Arranges lunch or dinner for the resident and family members on the move-in day

Qualifications:

• Associate and/or Bachelor’s degree preferred
• One (1) year experience in an administrative support role
• Previous customer service/sales experience and demonstration of customer service skillset
• Experience working with seniors
•  Must possess a passion for working with the senior population and improving their quality of life
•  Excellent communication, organization and time management skills

Why You’ll Love Working With Us:

• Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities: We promote and foster career development and continuous learning.
• Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
• Competitive Comp and Benefits: We offer a competitive compensation package including monthly commissions, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!