Sales Operations Analyst - Dynamics

ABOUT INSPIRE MEDICAL SYSTEMS

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

WHY JOIN OUR FAST-GROWING TEAM

At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team!

ESSENTIAL JOB FUNCTIONS

This position requires strong skills in communications, collaboration, project management and problem solving and is responsible for the primary support of system users. The analyst will participate in ongoing design and implementation of requests from field sales and related departments to our customer relationship management and other data systems. In addition, this position will interface with many Inspire functional areas and external vendors to meet objectives in accordance with applicable policies and procedures. This role must be flexible for changing priorities and able to work with minimal supervision in a fast paced environment.

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE

• Monitor and respond to Dynamics support mailbox consisting of questions and issues arising from daily use of the system
• Contribute to the vision for Inspire’s Dynamics application
• Assist in developing/maintaining a short and long-range project plan for Inspire’s Dynamics CRM application and other related data sources and applications
• Work cross-functionally to vet ideas, prioritize projects and design solutions to maximize the impact of Dynamics CRM

• Be a subject matter expert in Dynamics CRM and other Sales & Marketing tools providing support and guidance to field users and internal users
• Creation and maintenance of training content for system users
• Contribute to growing knowledge base of system functionality
• Ensure effective integration of multiple sources of health care professional and patient information to enable a world class understanding of customers and patients - enable management action and business understanding

• Fulfills data requests leveraging expertise of Inspire data
• Conducts appropriate analysis of existing data to help identify patterns, troubleshoots data inconsistencies and errors, aids data quality and supports business cases implementing solutions to prevent future issues while fixing existing issues
• Upload and update data to support quarterly processing and other ad hoc business needs
• Evaluate third-party applications for appropriate sales and marketing functions as needed

WHAT YOU CAN BRING TO OUR GREAT TEAM

Required:

• Bachelor’s degree

• 5 years of experience with sales operations or business analyst experience
• Must display a high level of critical thinking to weigh alternatives and present solutions that are consistent with the business strategy
• Work on multiple tasks concurrently with changing priorities
• Multiple years of direct use and project management experience with a customer relationship management application such as MS Dynamics CRM or Salesforce.
• Multiple years of experience with MS office, specifically Excel, PowerPoint, and Word
• Demonstrated ability to communicate clearly and simplify complex ideas and systems
• Demonstrated skill in the areas of building and maintaining relationships, problem solving and strategic thinking
• Strong aptitude for achieving successful outcomes: intelligent, tenacious, objective oriented
• Must be tough and determined
• Continuously curious and investigative by nature

Preferred:

• MS Office Certifications, Microsoft Certified: Dynamics 365 Fundamentals, PMP Certification

• Direct experience with Dynamics CRM projects and/or release cycles
• Proficiency in MS-Access, SSMS, MS-Excel and data manipulation
• Consumer focused medical device industry experience

SALARY

The salary for this position is expected to be between ($84,500 - $114,300) and will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.

BENEFITS AND OTHER COMPENSATION

Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered):

• Multiple health insurance plan options.
• Employer contributions to Health Savings Account.
• Dental, Vision, Life and Disability benefits.
• 401k plan employer match.
• Identity Protection.
• Flexible time off.
• Tuition Reimbursement.
• Employee Assistance program.
• All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com

Inspire Medical Systems participates in E-Verify.