Front Office Manager - Physical Therapy Practice (on-site)

About Us

Inspire Physical Therapy is a growing pediatric private practice located in Beaverton, Oregon. We are family-owned, therapist-driven, patient and community-centered practice since 2016. Inspire PT prides ourselves on individualized 1:1 physical therapy treatments catered to the specific needs of each patient. We specialize in assessing and working with families of newborns/toddlers, as well as treating orthopedic and sport related injuries for adolescents and young athletes. Our practice is set up to provide a warm, inviting and supportive environment to patients, parents and caregivers during the recovery process. For more information visit our website: www.inspireptforkids.com

Inspire Physical Therapy is currently seeking a full-time Front Office Manager to join our pediatric physical therapy team. We are looking for a dedicated professional who will oversee the administrative operations of the office, as well as, the first point of contact for our patients and visitors. This role will play a crucial role in ensuring a seamless operation and positive experience for those who pass through our doors. If you are passionate about working in the Healthcare industry and have a strong customer focus, we want to hear from you!

Responsibilities:

• Patients-focus

  • Welcome patients and visitors warmly, both in person and over the phone, addressing inquiries and directing them to appropriate staff members as needed.
  • Manage appointment scheduling efficiently, ensuring timely reminders and minimizing service delays.
  • Review financial obligations with patients and process in-clinic payments promptly.

  Medical Records and Systems

  • Create and manage electronic medical records, ensuring accuracy and confidentiality.
  • Register patients, conduct eligibility, and benefit checks, and collaborate closely with the billing manager.
  • Maintain meticulous records, documentation, and files to ensure accurate information management.

  Practice's efficiency

  • Maintain a tidy and organized reception and other general office areas, to uphold a professional clinic environment.
  • Monitor and replenish office supplies inventory as needed.
  • Direct office activities to promote efficiency and compliance with company policies.
  • Help the practice's management in managing new programs towards the healing and well-being of our patients.

  Leading aides and volunteers

  • Mentor and manage an Office Assistant/PT Aide and volunteers to ensure efficient front office operations and reception coverage.
  • Collaborate closely with Medical Biller to ensure optimal integration with therapists.
  • Perform additional duties as assigned to support clinic operations.

Qualifications:

• High school diploma or equivalent.
• Minimum of two years of experience in a medical front office setting.
• Prior work experience in a supervisory role within a healthcare facility, is desirable.
• Familiarity with standard front office equipment and proficiency in Microsoft Office Suite or related software.
• Professional demeanor with the ability to remain calm and courteous under pressure.
• Knowledge of patient confidentiality and HIPAA requirements.
• Good working knowledge of medical terminology and CPT codes.
• Prior work experience with Prompt EMR, and scheduling software, highly desirable.

Competencies:

• Exceptional interpersonal skills to interact with patients of all ages, with a preference for experience in communicating with children and parents.
• Strong verbal and written communication skills.
• Impeccable organizational abilities with acute attention to detail.
• Proven time management skills, capable of meeting deadlines effectively.
• Ability to prioritize tasks and delegate when necessary.

Physical Requirements: Ability to sit for prolonged periods of time while working on a computer, performing repetitive movements, lifting up to 15-pounds, as well as bending/squatting.

Schedule: Monday to Friday, 7am to 3:30pm.

Compensation: The expected hourly rate for this position is $30.00 to $35.00 benefits, including profit sharing, 401(k) with Company match, and Paid Time Off/Company Paid Holidays.

This job description is intended to describe the general nature and level of work to be performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Inspire Physical Therapy considers a variety of factors when determining compensation, including experience and qualifications.

Salary : $30 - $35