Registration

Registration Agent (Cvent) & Passenger Relations

Company Overview:

Inspired Travel is a Christian based travel agency providing unique life changing travel experiences to clients from all over the country to experience biblically based tours. Our team is passionate about our purpose to prepare customers for a trip of their lifetime with providing exceptional service, and delivering seamless, stress-free experience.

Position Summary:

We are seeking an experienced Registration Agent with advanced expertise in Cvent to join our team. In this role, you will manage the end-to-end registration process for our travelers, ensuring a smooth and efficient experience. You will collaborate closely with internal teams and external clients to deliver personalized service and maintain our high standards of customer satisfaction.

Key Responsibilities:

Cvent Event Management:

• Create and manage registration websites, including customization and branding.
• Set up and monitor event workflows, registration paths, and payment processing.
• Manage event reporting, analytics
• Troubleshoot and resolve technical issues within Cvent.

Traveler Support and Communication:

• Serve as a point of contact for travelers during the registration process.
• Provide detailed information about tours, itineraries, and special requirements.
• Assist with travel documentation preparation.
• Address traveler inquiries promptly and with a customer-focused approach.
• To understand and communicate our booking terms and conditions
• Follow up on customer payments and capture non-payments past deadline
• To coordinate and prepare event materials for shipment prior to event
• Ability to work and communicate with a diverse population of people
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Requires 40 hr. work week onsite in office. (Not a home office position)
• Collaborate with sales, marketing, and operations teams to ensure accurate registration data.

Quality Assurance:

• Review and validate traveler information to ensure accuracy and completeness.
• Implement quality control measures for all registration processes.
• Continuously evaluate and improve the registration experience.

Qualifications:

• Expert-level proficiency in Cvent (at least 3–5 years of experience required).
• Experience working with tour companies or in the travel industry, with a strong understanding of group travel logistics.
• Exceptional customer service skills, with the ability to manage diverse traveler needs.
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with CRM systems is a plus.

Preferred Qualifications:

• Experience in international travel coordination.
• Knowledge of travel regulations and documentation requirements.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a passionate and dynamic team.
• Professional growth and development opportunities.

Join us in creating unforgettable travel experiences!

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• How many years experience do you have working in the travel industry?

Experience:

• Customer service: 2 years (Required)
• Registration: 2 years (Required)
• Cvent: 3 years (Required)

Work Location: In person

Salary : $45,000