Process Architect

Process Architect

Description:
We are in search of a Sr Configuration Management Process Architect to join our team of configuration managers to support the organization. As a Process Architect, you will be responsible and accountable for configuration management best practices in data quality and integrity, including tracking and maintenance of assets, attributes, and processes. These practices are key to enabling the optimization of data analytics and metrics reporting. Our team's primary responsibility is to ensure high quality data is available, accessible, and secure for our stakeholders. Responsibilities include managing and optimizing configuration management data to enable data-driven decision-making. This is a highly collaborative role where partnership and collaboration with many technical and non-technical teams is critical.

• Need an experienced resource (at least 3-5 years in Configuration Management) to perform the day-to-day delivery of Configuration Management services to the organization with minimal direction focusing work on prioritized tasks.

• Work with Data Owners to monitor data accuracy.
• Strategically drive data reviews on pre-set frequencies
• Help to create and communicate company data policies and procedures to ensure data quality and reduce discrepancies
• Maintain in-depth understanding of how data flows around the business, who uses it
• Monitor day to day processes to ensure data quality controls.
• Role will ensure the right people are contacted when needed & that configuration management requests, and configuration items, including compliance data, are tracked, recorded and updated correctly in CMDB.
• Drive communication & awareness of data quality governance processes.
• Calculate KPIs to measure success of data quality efforts.
•  Work leadership to escalate key issues and communicate status. This role will ensure data is accurate & maintained within the CMDB (Configuration Management Database), and work on short term projects related to Knowledge Mgmt and documentation.
• Conceives creative ideas to solve problems or meet objectives.
• Demonstrates a positive attitude with contagious enthusiasm.
• Challenges the status quo.
• Transfers ideas and success across boundaries.
• Facilitates the exchange of ideas and creation of new ones.
• Manages risks intelligently.
• Proactively looks for new opportunities.
• Develops a vision for the future and creates enduring excitement about what is possible. Champions change.
• Remains productive despite uncertainly.
• Demonstrates flexibility in response to changes.
• Supports new initiatives.
• Supports productivity and morale of the team.
• Strengthens others through positivity.
• Recognizes and appreciates the achievements of others.
• Broadly shares both accountability and responsibility.

• Perform operational activities as defined by Configuration Management policies and procedures
• Fulfill Configuration Management Service Requests as assigned
• Engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
• Mentor the organization on Configuration Management services, concepts, policies and procedures
• Design, code and test reports as needed
• Collect and report metrics as required
• Identify and report non-compliance situations
• Perform Configuration Management audits as directed
•  Identify Service Improvement opportunities

• Broad experience in Configuration Management Database (CMDB) such as ServiceNow is required
• ServiceNow is the preferred database but will accept others such as Remedy, AppSpace, Ivanti, etc.

• Uses Strong knowledge of the ServiceNow data model and relationships within an enterprise level CMDB • Ability to work alone, analyze, interpret complex data, and provide highly advanced solutions to technical problems escalated. Strong team dynamics a must have.
• At least 3 years of experience leading business process management (BPM), or business analysis functions within a large enterprise
• At least 3 years of experience participating workflow, process, or development projects  At least 3 years of experience with enterprise service management, workflow, or business process automation tools (ServiceNow preferred)
• Strong technology background and applicable technology skills • Knowledge of ITIL v3 or later and ITSM best practices
• Experience as a product owner, driving the outcomes for multiple products or complex features
• Strong communication, writing, and executive presentation skills
• Able to translate complex ideas into understandable strategies, requirements, value statements, and business outcomes

• Broad experience in Configuration Management Database (CMDB) such as ServiceNow is required
• ServiceNow is the preferred database but will accept others such as Remedy, AppSpace, Ivanti, etc. (see basic quals section)

• BA or equiv

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• …and much more!

About INSPYR Solutions 

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. 

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.