Sr. IT Support Engineer

Title: Sr. IT Support Engineer
Location: Pasadena, TX (Onsite in 77507)
Duration: Permanent, Direct-Hire
Work Requirements: , Holders or Authorized to Work in the US.

Key Points:

• Strong customer service skills with the ability to liaise with the business and support executives is critical in this position
• Experience in modern Microsoft technologies including O365 and Azure AD is required
• This role will be onsite daily with occasional local travel to plant sites for IT Support related issues

Summary:
As a Senior IT Support Engineer, you will be critical in delivering high-quality technical support to employees across the organization, both remotely and onsite. You will leverage your technical expertise and business acumen to support core IT functions and key business applications that drive operations. Your experience with mobile workforce support in the oil & gas services industry (or similar field-based operations) will be invaluable in ensuring seamless technology adoption and performance in dynamic environments.

Job Duties & Responsibilities:

• Provide advanced technical support to employees, resolving complex hardware, software, and connectivity issues.
• Act as a liaison between IT and business units, ensuring applications and IT services meet operational needs.
• Support and troubleshoot business-critical applications used across field and corporate operations.
• Proactively monitor IT systems to prevent downtime and performance issues.
• Assist in the onboarding and IT training of new employees, ensuring they are equipped with the necessary technology.
• Deploy security technologies such as multi-factor authentication (MFA), VPN, endpoint security, and SIEM solutions.
• Configure and maintain computers, mobile devices, and peripherals with automation-driven deployment processes.
• Maintain inventory of hardware, software, and cloud licenses.
• Lead efforts to improve IT service delivery, working closely with the IT Support Manager to implement best practices.
• Participate in 24/7 on-call rotation for critical support needs.

Minimum Job Qualifications:

• 4 years of experience in IT support, help desk, or application support roles.
• Proven experience with ticketing/support systems.
• Experience troubleshooting field applications and mobile platforms used in O&G or industrial field operations.
• Knowledge of computer hardware and software (Windows environments, endpoint management, cloud services).
• Ability to work independently and as part of a team, balancing multiple priorities in a fast-paced environment.

Preferred Job Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
• 5-7 years of experience in IT support, help desk, or application support roles.
• Strong problem-solving and analytical skills in troubleshooting IT systems and applications.
• Experience with Active Directory, Microsoft Entra (Azure AD), and Microsoft 365 administration.
• Knowledge of ITIL processes, including Incident, Change, and Problem Management.
• Experience supporting field applications and mobile users in oil & gas services, industrial services, or logistics environments.
• ITSM and security certifications (e.g., ITIL v3 Foundation, CompTIA Security , HDI Support Manager) are a plus.

Technology Stack:

• Operating Systems: Windows 10/11, Windows Server, iOS
• Productivity & Collaboration: Microsoft 365 (Exchange, Teams, SharePoint), OneDrive
• Identity & Access Management: Microsoft Entra (Azure AD), MFA, SSO
• Endpoint Management & Security: Microsoft Intune, SentinelOne, VPN, Microsoft Defender, SIEM Solutions
• IT Service Management: FreshService for ticketing and asset management
• Networking & Connectivity: Cato Networks, Portnox, Cisco Meraki
• Field Operations Applications: Familiarity with Field Service Management Applications and industry-specific mobile applications is a plus

Employee Benefits:

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
• Company-paid life, short-term, and long-term disability insurance
• Matching 401(k) plan to help employees save money for retirement
• Vacation, sick leave, and holiday benefits (varies by work group)
• Incentives, discounts, and bonuses
• Industry-leading training and development programs

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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