What are the responsibilities and job description for the Support Analyst position at INSPYR Solutions?
ABOUT THIS FEATURED OPPORTUNITY
The Support Analyst will join the Omnichannel Product Management team, who provides tools to manage physical and digital channel storefronts, and support testing and coordinating releases for tools used by Channel staff worldwide.
This role requires a highly analytical, organized self-starter with experience in cross-functional projects from analysis through implementation, post-go-live, and maintenance. The ideal candidate is comfortable working independently in a fast-paced and evolving environment while actively engaging in the application development and delivery cycle.
THE OPPORTUNITY FOR YOU
- Successfully support the concurrent development of multiple Channel tools.
- Develop test scripts based on business requirement documents for field user UAT.
- Provide reporting on test script execution during UAT.
- Engage with developers to resolve known bugs and contribute to product refinements.
- Analyze large datasets (200 stores) to report on adoption and user behavior.
- Utilize Excel (pivot tables, formulas) for data analysis.
- Identify issues in machine learning models for digitizing store layouts, collect feedback, and support model retraining.
- Work closely with engineering teams (2-3x weekly calls) to understand new feature designs and functionality.
- Support the creation of training materials and user guides for new features.
- Suggest and document enhancements based on user feedback and testing insights.
- 3 years of experience in User Acceptance Testing, test script writing, and execution
- Experience with cross-functional projects from planning to post-implementation
- Strong analytical skills and ability to work with large datasets in Excel i.e. Pivot Tables, VLOOKUP, formulas, etc.
- Self-starter who takes initiative in troubleshooting and identifying potential issues i.e. ability to run through regression steps when there is an issue
- Experience with SQL and Snowflake data tables
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
