What are the responsibilities and job description for the Technical Help Desk Rep position at INSPYR Solutions?
Job Details
Location: 100% Remote
Compensation: Up to $26.00/Hour
Duration: 6 month contract
Work Requirement: , Holder, or Authorized to work in the U.S.
This Technical Help Desk Representative role support clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platform Access Online. Technical Helpdesk Representatives regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the ultimate goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position.
Preferred Skills/Experience
- General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Good verbal and written communications skills
- One to two years of experience in roles focused on hardware or software technical support, telecommunications or related industries
- Proficient computer skills using a variety of software packages including Microsoft Office applications
- One or two years of focused customer phone and email support highly desired
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
Salary : $26
