What are the responsibilities and job description for the Key Account Executive position at Instant InfoSystems?
Responsibilities
- Develop and execute customer success strategies that drive product adoption and maximize customer value
- Monitor customer health metrics, track success KPIs, and regularly report on customer outcomes to leadership
- Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation
- Identify upselling and cross-selling opportunities to expand customer use of the company's products and services
