What are the responsibilities and job description for the Customer Experience Associate position at InStep?
The Company:
InStep has been a part of the Austin community for over 25 years as a trusted name in comfort footwear. Our success is built on a passion for exceptional customer service and a commitment to helping every customer find the perfect fit. With a carefully curated selection of top-quality footwear, we make sure every step our customers take is comfortable, stylish, and supported.
Customer Experience Associate Job Overview:
Are you passionate about making a difference? At InStep, we believe that great footwear can improve lives. Our customers rely on us to provide them with high-quality, comfortable footwear, and our dedicated team finds immense satisfaction in making that happen.
We will provide comprehensive training to help you become an expert in fit and comfort, ensuring every customer finds the perfect pair. With our curated selection of the world’s best walking footwear, you'll have everything you need to delight our customers.
Our reputation is built on exceptional service, expert knowledge, and a team of passionate sales professionals who make Sole Provisions shine. If you’re looking for a sales role where you can be part of a supportive, energetic team, you’ll love working with InStep!
Customer Experience Associate Key Responsibilities:
- Engage warmly with customers, ask thoughtful questions, and listen to understand their unique needs
- Provide expert guidance on finding the perfect fit, offering solution-driven service
- Maintain an inviting, well-organized sales floor
- Keep the stockroom clean and organized to ensure easy access to inventory
- Accurately process sales transactions using our point-of-sale system
- Collaborate with your team to stay up-to-date on promotions and events
- Create a positive, fun atmosphere for both customers and team members
What We Offer:
- Competitive hourly wage
- Commission opportunities to boost your earnings
- Bonuses and contests for additional rewards and extra fun
Weekly day Range
- Weekend availability required
- Part Time Available
STORE HOURS:
- Monday - Saturday: 10am - 6pm
- Sunday: 12am - 5pm
Education
- High school or equivalent (preferred)
Required
- Schedule flexibility
- Weekend availability
- References
Preferred
- Sales experience
We are an Equal Opportunity Employer
Sole Provisions dba InStep is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
Application Question(s):
- What motivates you to go a good job other than a pay check?
- What are you favorite pair of shoes?
Ability to Commute:
- Austin, TX 78759 (Preferred)
Work Location: In person
Salary : $17