Technology Program Coordinator

The Institute for Intergovernmental Research (IIR) is founded on the mission to create and deliver dynamic solutions for our criminal justice partners and communities achieved through the passion and hard work of each member of the IIR team. If you are energetic and dedicated to delivering quality programs and services to meet this mission, you will find that IIR is a great place for you. IIR's values are integrity, innovation, and relationships, and IIR's culture is defined by excellence, collaboration, and family. At IIR, you will be part of a team of dedicated professionals who continually apply their talents to achieve and deliver results for our clients. Expect to be challenged, grow professionally, and have your contributions recognized. IIR ascribes to the philosophy of the "Results-Oriented Work Environment" or ROWE which fosters the efficient and successful administration of projects and programs on behalf of IIR's clients, prioritizing a platinum-level of service delivery, and hiring the best employees to achieve this philosophy.  We promote teamwork internally and externally and understand the importance of a healthy work-life balance. We demonstrate our commitment to employees through our outstanding benefits package and generous leave time including:

• Medical
• Dental
• Vision
• Life Insurance
• Long Term Disability
• Short Term Disability
• Long Term Care
• Retirement Plan
• Paid Time Off
• Sick Leave
• Holidays
• Rewarding work that makes a tremendous national impact

See the IIR career page to learn more about working at IIR and the programs IIR supports: Careers (iir.com) It is an exciting time to join IIR. Our employees are the secret to our success and future.

Most work is performed in a highly productive and fast-paced environment with prolonged periods of sitting at a desk and working on a computer. Employees must be able to maintain a quiet, noise-free office space that is free of distractions. Some assignments may require travel.

FLSA Status: Exempt

Position Description

The technology program coordinator serves as the primary point of contact between IIR's National Ashanti Alert Training and Technical Assistance (TTA) Program under the Center for Victim Services and Support and IIR's Information Technology (IT) team to ensure continued development and maintenance of the National Ashanti Alert Network (Network) and other programmatic applications. This position will also serve as a liaison with federal, state, tribal, and territorial partners working to enhance a current missing person program and/or participate in the Network. This position must possess strong communication, collaboration, and technical acumen to effectively communicate technical updates and progress to key stakeholders, including the Bureau of Justice Assistance (BJA), the National Ashanti Alert Stakeholder Working Group (SWG), and pilot/participant sites. This position must consistently articulate the program's mission and promotional messages to create the best possible product and experience for stakeholders while meeting the needs and expectations of the client. In addition, this role will be tasked with communicating the product vision and strategy and aligning it with the objectives of the program.

Responsibilities

• Coordinate efforts among the National Ashanti Alert TTA Program and the IIR IT team to maintain, enhance, and expand the Network features and functionality, manage and refresh content, enhance the overall user experience, and test products
• Serve as the primary point of contact for the field regarding all Network updates and changes and work with IIR IT to incorporate these requests
• Receive and troubleshoot Network-related inquiries from the National Ashanti Alert SWG members and participating sites and work with the IIR IT team to resolve issues
• Coordinate training and onboarding of pilot project states, tribes, and territories to use the Network; develop supporting materials to aid training and site onboarding
• Travel to pilot and future participant states, territories, and tribes to train pilot sites, when necessary, on the Network and to identify lessons learned and promising practices
• Train and update new SWG members on the Network and/or any new or emerging technical components of the program
• In collaboration with the program staff, clients, and stakeholders, develop a national Network implementation plan, identify additional Network partners and users, and expand usage on a national scale
• Support the development of public website content and liaison with BJA's technology and communications staff to coordinate website updates
• Support the Network's content management, such as stakeholder collaboration and resource library
• Present at conferences and events, when appropriate
• Facilitate communication between stakeholders and the team, articulating the vision and future expansion of the Network
• Collaborate and/or coordinate with subject-matter experts, alert coordinators, and law enforcement officers to gather information with the goal of producing effective and useful technical products for the field
• Review program content for uniformity, clarity, logo usage, and proper disclaimer usage
• Measure public website and Network usage and engagement rates of communication
• Provide updates, as requested, to leadership and BJA regarding Network engagement and new developments
• Other duties, as assigned

Knowledge and Skills

• Bachelor's degree in communications, IT, or a related field preferred
• Minimum 6 years of directly related experience creating and developing technical strategies and managing nationwide technology solutions or a combination of education and professional experience
• Strong interpersonal skills and business acumen to interact with many different departments and decision-makers within and outside the organization, including state, tribal, territorial, and federal partners; subject-matter experts; practitioners; and law enforcement officers
• Strong collaboration and facilitation skills
• Highly detail-oriented
• Strong personal and professional values
• Strong organizational, problem-solving, and decision-making skills
• Ability to effectively manage multiple projects and tasks
• Ability to communicate effectively and professionally, both verbally and in writing
• Ability to work independently and in a team-oriented environment
• Knowledge of criminal justice information sharing systems, training and technical assistance, and/or missing person programs preferred

Physical Demands and Work Environment

Most work is performed in a highly productive and fast-paced virtual office environment with prolonged periods of sitting at a desk and working on a computer. Employees must be able to maintain a quiet remote office space that is free of distractions. Some assignments may require travel.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers, as appropriate. This document does not represent a contract of employment, and IIR reserves the right to change this job description and/or assign tasks for the employee to perform, as appropriate.

Candidates who have accepted an offer will be required to submit to a background investigation, including criminal history, employment history, educational history, and personal and professional references.