What are the responsibilities and job description for the Administrative /Customer Service Rep position at INSTOCK GARAGE DOORS SUPPLY INC?
Benefits:
Successful and stable wholesale distributor in Chatsworth CA, seeking a friendly and organized Customer Service Representative / Administrative to join our team. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle customer inquiries efficiently. Spanish proficiency is a plus but not a requirement. This role involves managing phone orders, providing retail customer support, processing payments/invoices using QB Online and performing administrative tasks as needed. Applicant must have excellent phone etiquette and must be able to memorize codes easily.
Responsibilities
- Opportunity for advancement
- Paid time off
- Training & development
Successful and stable wholesale distributor in Chatsworth CA, seeking a friendly and organized Customer Service Representative / Administrative to join our team. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle customer inquiries efficiently. Spanish proficiency is a plus but not a requirement. This role involves managing phone orders, providing retail customer support, processing payments/invoices using QB Online and performing administrative tasks as needed. Applicant must have excellent phone etiquette and must be able to memorize codes easily.
Responsibilities
- Answer incoming calls and take accurate customer orders.
- Provide product information, pricing, and availability to customers.
- Assist customers with placing and tracking their orders.
- Deliver exceptional service to walk-in retail customers.
- Assist with product recommendations and upselling.
- Handle customer inquiries, complaints, and follow-ups professionally.
- Maintain and update customer records in the system.
- Process invoices, receipts, and related documentation.
- Organize and manage filing systems (digital and physical).
- Assist in inventory management and tracking as needed.
- Work closely with team members to ensure smooth operations.
- Take direction from supervisors and complete tasks in a timely manner.
- Communicate effectively to resolve customer or operational issues.
- 1-2 years of retail or customer service experience or admin assistant preferred.
- Administrative or office experience is a plus.
- Excellent phone etiquette and communication skills.
- Strong organizational and administrative abilities.
- Must have strong English communication skills / Spanish is a huge plus
- Applicant must have excellent phone etiquette and must be able to memorize and retain items codes easily. Please do not apply if this is not you!
- Previous experience as an Administrative Assistant or Customer Service
- Familiarity with standard office equipment such as printers and fax machines
- Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
- Highly organized with excellent time management skills and the ability to prioritize projects
