What are the responsibilities and job description for the Senior Manager of Operations - Performance Optimization position at InStride Health?
About Us
InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.
Team InStride Health: Our Core Values
As the Senior Manager of Operations, you will lead our efforts to ensure every step of the patient journey is seamless, compassionate, and fully supported by our team of providers and patient/family experience staff. This role is responsible for driving both the strategy and execution of capacity planning and resource optimization across our clinical and non-clinical patient facing teams—from ensuring timely patient engagement and onboarding to scheduling treatment with our cross state multidisciplinary care teams. You will oversee the resource optimization staffing model and network management strategy to ensure an exceptional experience that prioritizes service excellence, patient and family satisfaction, and operational efficiency.
Your role will interact and span across teams responsible for patient admissions, scheduling, and multidisciplinary care teams, ensuring timely access into care for our patients and families. You will partner with our licensing and credentialing team and work closely with our care team leaders, patient and family experience team, and talent team to ensure we are proactively building our network to meet the needs of patients and families. You will also play a pivotal role working with our growth and payor management teams to support expansion initiatives for new markets, products, or lines of business.
The ideal candidate is a seasoned leader with broad operational expertise, a history of creative problem-solving, and the ability to engage with diverse stakeholders. You will excel at balancing vision with hands-on execution, demonstrating the ability to pivot between leading initiatives and providing direct support when needed.
Your leadership will be rooted in our core tenets of timely access, high quality, and an exceptional patient experience. Through collaboration with care teams, patients, and their families, you will ensure that our operations reflect the heart of our mission—supporting families with both efficiency and empathy at every stage of their journey.
If you are driven by a passion for improving lives and thrive in a fast-paced, purpose-driven environment, we'd love to hear from you. Together, we'll create a streamlined, compassionate experience for the families we serve.
What you need to succeed in the role
We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:
Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (talent@instride.health) to verify its authenticity.
InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.
Team InStride Health: Our Core Values
- Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
- Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
- Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
- Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.
As the Senior Manager of Operations, you will lead our efforts to ensure every step of the patient journey is seamless, compassionate, and fully supported by our team of providers and patient/family experience staff. This role is responsible for driving both the strategy and execution of capacity planning and resource optimization across our clinical and non-clinical patient facing teams—from ensuring timely patient engagement and onboarding to scheduling treatment with our cross state multidisciplinary care teams. You will oversee the resource optimization staffing model and network management strategy to ensure an exceptional experience that prioritizes service excellence, patient and family satisfaction, and operational efficiency.
Your role will interact and span across teams responsible for patient admissions, scheduling, and multidisciplinary care teams, ensuring timely access into care for our patients and families. You will partner with our licensing and credentialing team and work closely with our care team leaders, patient and family experience team, and talent team to ensure we are proactively building our network to meet the needs of patients and families. You will also play a pivotal role working with our growth and payor management teams to support expansion initiatives for new markets, products, or lines of business.
The ideal candidate is a seasoned leader with broad operational expertise, a history of creative problem-solving, and the ability to engage with diverse stakeholders. You will excel at balancing vision with hands-on execution, demonstrating the ability to pivot between leading initiatives and providing direct support when needed.
Your leadership will be rooted in our core tenets of timely access, high quality, and an exceptional patient experience. Through collaboration with care teams, patients, and their families, you will ensure that our operations reflect the heart of our mission—supporting families with both efficiency and empathy at every stage of their journey.
If you are driven by a passion for improving lives and thrive in a fast-paced, purpose-driven environment, we'd love to hear from you. Together, we'll create a streamlined, compassionate experience for the families we serve.
What you need to succeed in the role
- Operations leadership experience in a high-growth environment, healthcare preferred
- Bachelor's degree; Master's degree in business preferred but not required
- Strong analytical skills with the ability to interpret data and develop actionable insights
- Attention to detail and strong customer service orientation
- Strong communication skills
- Ability to lead work successfully across diverse teams
- Knowledge of licensure/credentialing in a fully-employed virtual environment
- Prior experience building or managing staffing models (matching supply and demand)
- Passion for transforming the way we deliver accessible, evidence-based, exceptional care in the pediatric mental health space
- Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
- Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
- Ability to help hundreds of children and families access desperately-needed evidence-based care
- Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
- Fully virtual: work from the comfort of your home with periodic in-person retreats
We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:
- Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
- Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.
Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (talent@instride.health) to verify its authenticity.
