What are the responsibilities and job description for the Data Administrator position at Insurance Council of BC?
About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
- We offer a comprehensive health and dental plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities
The Opportunity
The Data Administrator is responsible for handling incoming email inquiries for the Canadian Insurance Participant Registry (CIPR) database. The incumbent will liaise with representatives from the Authorité des marchés financiers (AMF), course providers and examinees from across the country.
The successful candidate will carry out a number of administrative functions including, but not limited to, handling email inquiries, escalating inquiries where necessary, is expected to work cooperatively with members of the admin services and other Insurance Council teams as well as external stakeholders. The role will involve managing multiple priorities and deadlines. Interruptions by phone are frequent, hence, exceptional attention to detail is critical. This is a 1 year fixed term contract role.
Duties and Responsibilities
- Answer phone inquiries and emails related to support with the CIPR database
- Escalating requests to other teams within the Insurance Council, or externally to AMF and/or course providers as required
- Respond to voicemail messages and escalate inquiries as appropriate
- Provides support for inquiries related to the CIPR database
- Understanding of Council operations and detailed knowledge of CIPR database requirements and national LLQP program requirements
- Assist with troubleshooting system issues and escalating to IT when required
- Assist with testing system improvements/fixes
- Handles and completes other duties as assigned by Manager
Qualifications and Experience
- 2-year administrative diploma, preferred
- Fluent in French is an asset
- Excellent knowledge of telephone systems and etiquette and voice mail systems
- Exceptional accuracy with respect to data entry
- Excellent oral and written communication skills
- Good word processing skills, with a typing speed of 45 wpm
- Excellent organizational skills and attention to detail
- Punctual, dependable, and able to function well under pressure
- Ability to work independently and as part of a team
- Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks
- Proven ability to handle a variety of clients’ needs and questions in a helpful, empathetic, and mature manner
Salary Range: $52,046 - $65,058 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.
Salary : $52,046 - $65,058
