What are the responsibilities and job description for the Practice & Quality Assurance Representative position at Insurance Council of BC?
About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.
The Opportunity
You will carry out a dynamic role within the department, providing a high level of service, direction, guidance, and support to stakeholders on matters under Insurance Council’s purview. You will also contribute to building awareness of Insurance Council’s role and services, to supporting regulatory compliance, and to the updating and modernization of regulatory practices.
You must become fully informed about the governing legislation, Council Rules, Council’s Code of Conduct as well as Council’s operations. You will identify trends in inquiries reporting these to the Manager and influencing improvements in licensee Practice guidance and standards.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
- We offer a comprehensive health and dental plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities.
Who We are Looking For
The ideal candidate will have a background in the insurance industry or in a regulatory setting. The incumbent must have excellent oral and written communication skills, along with an ability to apply legislation and policies to differing situations. Customer service and conflict resolution skills as well as advanced Microsoft applications skills such as Excel and SharePoint are important.
Duties and Responsibilities
- Timely and thorough handling and response to inquiries, both verbally and in writing, and providing direction and guidance to stakeholders on matters under Insurance Council’s purview;
- Maintain an understanding of and remain current on Insurance Council operations, legislation, Code of Conduct, Council Rules, practices, regulatory and industry trends and happenings;
- Identify trends and issues and recommend and implement modifications or improvements to resources, regulatory practices, guidelines, policies, standards, and expectations;
- Contribute to building awareness of Insurance Council’s role and services, and help identify and implement ways in which we can provide and better serve the public, licensees, and government;
- Reporting of information in Insurance Council’s licensing management system and/or other applications;
- Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff and external stakeholders, as required;
- Contribute to operational effectiveness;
- Other duties as assigned.
Qualifications
- Computer skills, with advanced proficiency in Microsoft platforms, including Excel, SharePoint.
- Minimum two years post-secondary education in a related field such as business administration, or equivalent experience.
- Minimum two years of experience in insurance, regulatory services or related fields.
- Experience in client service and conflict resolution.
- Excellent oral and written communication skills.
- Demonstrated analytical, critical thinking and judgment skills.
- Ability to handle and organize a large volume of varied work and deal with several concurrent tasks.
- Insurance or financial services education and experience is an asset.
Minimum to Midpoint Salary Range: $56,753 - $70,942 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.
Salary : $56,753 - $70,942
