Technical Lead, Practice & Quality Assurance

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

The Opportunity

As a Technical Lead, Practice & Quality Assurance, you will act as a technical resource and subject matter expert for our Practice & Quality Assurance team, contributing insurance industry and regulatory insights, advice and recommendations to improve internal processes and practices, as well as regulatory and practice guidance and effective oversight of licensees. You will support the team in handling complex inquiries, interpreting and advising on regulatory and licensee requirements, and providing technical training and guidance both internally and externally. You will also engage in planning, undertaking, reviewing and reporting on matters relating to inquiries and licensee audits, including development of internal controls and undertaking internal quality assurance reviews, and providing relevant support and training. Through this work you will also identify and report on trends and opportunities and make recommendations to improve and implement improvements to processes and programs.  

You are an experienced insurance industry professional with a strong understanding of business operations, are experienced in insurance and regulatory compliance, quality assurance practices including root cause analysis. You are fully informed about the governing legislation, Council Rules, Council’s Code of Conduct as well as Council’s operations. You embrace a public service mindset and are committed to improving effective delivery of practice and regulatory programs.  

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan.
• Work-life balance.
• This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
• Professional development.
• Equitable employment opportunities.

Duties and Responsibilities

• Maintain an in depth understanding of and remain current on Insurance Council operations, legislation, practices, regulatory and industry trends and happenings and support others in their development and understanding; 
• Provide technical expertise, mentoring and support to others on practice and regulatory compliance requirements and address complex inquiries relating to regulated sectors, including interpreting legislation, requirements and handling of non-standard inquiries and escalations; 
• Conduct ongoing secondary reviews of P&QA Team’s handling of inquiries, audits and breaches, supporting consistent and appropriate handling and compliance. Monitor against internal controls and practices, and recommend and implement improvements including providing relevant training and support.  
• Drive strategic insight and uncover hidden opportunities by collecting and  analyzing data to identify trends, root causes, and areas for optimization and improvement, including translating complex information into meaningful and actionable insights and developing reports and presentations.  
• Contribute to and support the expansion of P&QA Team programs, including further development of the practice and compliance audit programs, data collection, analysis and reporting.  
• Contribute to building awareness of Insurance Council’s role and services, and recommend and implement ways in which to better serve and respond to consumers, licensees, and government; 
• Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff;  
• Contribute to and implement improvements to drive and support operational effectiveness; 
• Other duties as assigned. 

  Qualifications and Experience

• 5 years experience in one or more of the regulated insurance sectors or a related field.  
• Advanced computer skills, with proficiency in Microsoft suite platforms, including Power Point, Excel, SQL, Sharepoint.
• Excellent written and oral communication skills, report and content writing, and presentation skills.
• Minimum 3 years experience in insurance or regulatory compliance, audit or investigations.
• Experience with work force management, staff training, supporting performance development, or leading operations teams.
• Expertise in interpreting and applying legal principles, legislation, or policy and communicating complex regulatory or insurance information clearly.  
• Experience in data analysis, defining and measuring success of initiatives, preparing technical and advisory reports and providing recommendations to drive continuous improvement.  
• Post-secondary education, such as a university degree in a related field such as business administration, or equivalent related experience.
• Industry certification such FCIP/CIP, CRM, CLU, CFP; 

Minimum to Midpoint Salary Range: $95,655 - $119,569 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. 

Salary : $95,655 - $119,569