What are the responsibilities and job description for the Customer Service and Retention Manager, Full Benefits position at Insurance Lounge, LLC?
Job Description: Customer Service & Retention Manager
Company: Insurance Lounge
Location: Grants Pass, OR
About Us: At Insurance Lounge, our mission is to make insurance easier to purchase and understand for consumers. Our employees are the driving force behind this mission, ensuring that our customers receive the best possible service without the pressure of commission-based sales. As the first interactive retail insurance store, we offer a unique hybrid model that combines the ease of online insurance shopping with the personalized service of a traditional insurance office.
Key Advantages of Insurance Lounge:
· Open 7 days a week
· Non-commissioned sales staff focused on customer needs
· Access to over 100 different insurance carriers
· Options to shop and quote on your own or with a licensed agent
· One of the nation’s fastest-growing agencies
Position Summary: Insurance Lounge is seeking an experienced Customer Service & Retention Manager to lead our team at the Grants Pass, OR location. This role requires a combination of management experience, insurance industry knowledge, and exceptional customer service skills focusing on customer service and retention. The ideal candidate is comfortable with technology, possesses strong communication skills, and has a positive attitude.
Primary Responsibilities:
· Review and analyze company performance, proposing plans to address any issues
· Review customer retention metrics and develop strategies to improve retention
· Oversee and participate in client interactions, ensuring high levels of customer satisfaction
· Supervise the customer service team, addressing any issues that arise
· Set individual and team goals for the customer service team and conduct performance reviews
· Identify training needs within the team and conduct necessary training, focusing on sales and communication
. Insurance Lounge App client utilization and support
· Greet clients and handle client requests both in-store and over the phone when necessary
· Support agents with appointments, renewals, service and new sales
· Stay informed about insurance products and sales processes
· Build a strong local network through excellent customer service and referrals
Benefits:
· Group health benefits
· 401k with company match
· Paid time off and paid holidays
· Fun and energetic work environment
· Relocation bonus provided, if relocating
Locations: Insurance Lounge has five locations across Oregon: Medford, Grants Pass, Eugene, Beaverton, and one in Henderson, Nevada.
How to Apply: Please visit http://www.insurancelounge.com to learn more about us and submit your application.
We look forward to having you join our team and help us make insurance easier for everyone!
Salary : $65 - $85
