Team Support - Print Center

In 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination. Whether working at our home office in suburban Orlando, Florida, one of our branch offices across the US and Northern Ireland, or with one of our subsidiary companies, the continued growth of our nearly 1,300 employees is a testament to our belief that great things start with great people!

At IOA, we’re driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren’t just clichés here – they’re a part of who we are. We believe in helping people grow, develop and achieve their professional goals, so when you join the IOA team you truly become a partner in our shared success.

This position will be working under direct supervision of IT leadership and following established industry and company guidelines; assists all team personnel with administrative support; recurring, narrowly defined customer service tasks; and meeting all performance requirements regarding production, quality; and ensuring that no liability with errors or omissions occur. This position is located within our Information Technology department and will be working in our Print Center area.

Team Support responsibilities include:

• Effectively performs general office duties accurately and within the required timeframe within the Print Center:
• Check emails for any print jobs
• Check paper tubs around the office to make sure they have paper in them and refill
• Check supply stock every day and restock.
• Print all jobs that are sent to Print Center emails.
• Order Supplies for home office and other special requests.
• Keep record of print jobs monthly
• Request Name Plates
• Walk around Longwood office with Iron Mountain to empty shred bins.
• Iron Mountain –shred company adding new shred locations and calling if we need special requests
• FedEx shipping and creating accounts
• Occasionally handle the printers. Will contact Canon for troubleshooting.
• Monitor general branch e-mail account and forward emails to the appropriate recipient
• Scan documents
• Monitor and order office supplies
• Front desk receptionist when required. Receptionist manages phone calls, answering calls professionally and quickly routing them to the appropriate person or accurately recording and relaying messages.
• Meets all performance requirements regarding production, quality, and service
• Delivers outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests
• Delivers excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests
• Continually stays abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating procedures
• Continually seeks to improve individual and team performance, including identifying, communicating and adopting best practices
• Lives and champions IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership
• Regular and consistent attendance is expected and a necessary component to the job
• Performs other duties as assigned

Qualified candidates will have:

• 1-3 Years' Related Experience
• Excellent administrative, multi-tasking, and organizations skills
• Excellent customer service skills
• Outstanding verbal/written communication skills
• PC proficiency, including basic knowledge of MS Office products, including Outlook, Word and Excel
• Exceptional personal character
• High School Diploma (or equivalent)

Great Reasons to Work at IOA include:

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

If you're ready to take a leap forward in your career, please click below to apply. Any candidates meeting the qualification requirements for the Team Support position will be contacted. We’re looking forward to hearing from you!

IOA is an Equal Opportunity Employer, and has been recognized as a great place to work by Business Insurance magazine, Florida Trend, and the Orlando Sentinel.

To learn more, please visit us at www.ioausa.com.