Customer Service Representative

Full-time or Part-Time (Remote work is available if certain criteria can be met and excellent levels of performance are maintained). Some in-person meetings and training sessions are required, therefore the ideal applicant will live within 25 miles of De Pere, WI. Pay range varies based on experience.

**Wisconsin Property and Casualty Insurance License is required within 90 days of employment.**.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
• Assist agents with new business sales and re-quoting existing clients.
• Schedule appointments, identify customer needs, and market appropriate products and services
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Additional duties as assigned by supervisor.

Requirements

• Excellent communication skills - written, verbal and listening
• Wisconsin Property & Casualty insurance license (must be obtained with 90 days of hire - no cost to employee)
• Experience with AMS360 (Vertafore) is helpful but not required.
• Experience with PL Rater (Vertafore) is helpful but not required.
• Strong computer skills and ability to type a minimum of 40 wpm.
• People-oriented
• Strong organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem-solving
• Ability to work in a team environment
• High school diploma or equivalent.

Benefits

• Competitive Hourly wage based on experience, plus bonuses.
• Paid time off (vacation and personal/sick days)
• Paid continuing education/ licensing
• Tuition Reimbursement
• Flex time
• Short and long-term disability insurance
• Life Insurance
• IRA with 3% match

Please forward a copy of your resume. We will follow up with you on the next steps in the interview process.

ISC practices a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.

Job Types: Full-time, Part-time

Pay: Starts at $20.00 (varies by experience)

Benefits:

• Retirement plan with matching
• Flexible schedule
• Paid time off
• Work from home

Ability to Commute:

• De Pere, WI (Required)
• Work Location: Hybrid remote in De Pere, WI