What are the responsibilities and job description for the Insurance Service Manager position at Insurance Service of Sarasota, Inc.?
Job Overview
We are seeking an experienced Community Association Account Manager to join our team at Insurance Service of Sarasota, Inc. The ideal candidate will have a strong background in managing a book of business focused on residential and non-residential condominium and homeowners associations.
Key Responsibilities:
- Provide day-to-day servicing of community association accounts
- Offer prompt and friendly customer service, including responding to calls and emails regarding coverage, policy changes, and billing
- BUILD relationships with clients and brokers to increase retention
- Complete and submit renewal applications, endorsements, and incoming mail
- Remarket non-renewing policies and/or renewals increases
- Determine all impacts/needs associated with the service request, including impacts to other coverages or policies
- Maintain a suspense system and follow up on all outstanding correspondence
- Document all contacts, maintain customer records and files in a professional manner and update customer information as appropriate for accuracy
- Follow agency procedures and E&O guidelines
- Perform service activities to support their team and their manager or others, consistent with the responsibilities outlined above.
- Assist Producer(s) with processing, when needed, on new accounts.
Requirements:
- Active 4-40 or 2-20 License - A 2-20 license is required to participate in our work from home program
- Prior experience in a Commercial Lines Insurance Customer Service role preferably working with Community Associations
- Professional communication skills including verbal and written
- Ability to Prioritize, Organize and Execute daily tasks
- Advanced Typing Skills and experience with Outlook and Microsoft Office Products, including Excel