What are the responsibilities and job description for the Client Service Specialist position at insurecruit?
Client Service Specialist
Job Summary
Leading insurance company dedicated to providing outstanding customer service and comprehensive insurance solutions seeks a dedicated and dynamic Remote Client Service Specialist.
As a Remote Client Service Specialist, you will handle customer inquiries, provide information about products and services, and resolve any issues or concerns. Your role is critical in ensuring customers have a positive and seamless experience with the company.
Key Responsibilities
Job Summary
Leading insurance company dedicated to providing outstanding customer service and comprehensive insurance solutions seeks a dedicated and dynamic Remote Client Service Specialist.
As a Remote Client Service Specialist, you will handle customer inquiries, provide information about products and services, and resolve any issues or concerns. Your role is critical in ensuring customers have a positive and seamless experience with the company.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about insurance products, policies, and services.
- Assist customers with claims processing and policy updates.
- Identify and escalate priority issues to appropriate channels.
- Document all customer interactions and maintain detailed records in CRM system.
- Continuously strive to improve customer satisfaction and loyalty.
- Competitive base salary plus performance-based bonuses.
- Comprehensive benefits package including health, dental, vision, 401(k), and paid time off.
- Flexible remote work-from-home environment.
- Opportunities for professional growth and development.
- Supportive and collaborative team culture.
- Previous customer service, call center, or related experience.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Knowledge of customer service and CRM systems.
Salary : $50,000 - $65,000
