Client Service Specialist

Company Overview: Your Choice Home Care is dedicated to providing exceptional home care services to our clients, ensuring their comfort, dignity, and quality of life. We are committed to delivering personalized care and support, tailored to meet the unique needs of each individual. Our team is passionate about making a positive difference in the lives of our clients and their families.

Position Summary: Client Service Specialist (CSS) will manage care coordination for individuals with developmental disabilities, ensuring compliance with Medicaid and DDD standards. This role involves working closely with clients and families to ensure high-quality care. This individual will supervise Direct Support Professionals providing services to individuals through the NJ DDD community-based supports and individual supports programs.

Position Responsibilities: 

·  Lead a team of Direct Support Professionals (DSPs) and caregivers, ensuring continuous training and compliance with regulatory standards. 

·  Manage the onboarding process for new DSPs, including scheduling of required background checks and training.

·  Provide ongoing support to new DSPs during their initial period of employment and subsequent supervision.

·  Address and resolve DSP issues and concerns promptly.

·  Act as the primary liaison between clients, families, and caregivers, ensuring all client needs are met.

·  Monitor the delivery of services to ensure they meet quality standards and regulatory requirements. 

·  Attend ISP renewal meetings and assist in the development of personalized care plans in compliance with Medicaid, DDD, and state healthcare regulations. 

·  Implement feedback and improvement programs to enhance client satisfaction and service efficiency. 

·  Analyze client care data to identify trends and opportunities for improving service delivery. 

·  Develop strong relationships with community organizations and stakeholders to ensure seamless client support and resources. Including attendance at community events. This role may involve work on some nights/weekends.

·  Completion and maintenance of active CPR/First Aid certification

·  Completion and maintenance of all DDD/DHS trainings/continuing education requirements per Appendix E of the CCP and SP manuals and any other specialized training relating to the services being delivered/individual being served.

·  Collaboration with DDD/DHS for any investigations, inspections, or inquiries and act as a mandated reporter.

·  Other Duties as assigned.

Education, Experience, and Skills:

·  Education: Bachelor’s degree in social work, Healthcare, or a related field referred.

·  Experience: 5 years of experience in client service management, preferably in home care or healthcare. 

·  BCBA/RN a plus but not required.

Job Requirements:

·  Must be at least 18 years of age and authorized to work in the United States.

·  Ability to read and write in English.

·  Valid Driver’s license (if applicable).

·  Successful completion of initial, and ongoing, Background and Exclusion Checks, fingerprinting, drug testing, and other pre-employment screening, as applicable to comply with NJ DDD Supports Program or Community Care Program Policy & Procedures Manuals.

Additional Information:

·  Position Type: Full-time

·  Work Location: In-person in Fairfield, NJ

·  Supervisor: Senior Director, Client Services

·  Supervision Authority: Supervises Direct Support Professionals (DSPs).

Your Choice Home Care is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary based on experience.