The Accounts Receivable Clerk is responsible for entering customer payments into Sapphire, researching and reconciling discrepancies and credits, and maintaining customer account portfolios. This role involves handling a high volume of customer accounts, maintaining accurate records, and collaborating with sales and various departments to ensure accurate account and payment status updates.
Job Description :
Process customer payments, including check processing and SAP entries.
Verify invoice coding and transaction accuracy.
Assist in daily deposits and ensure checks are processed correctly.
Provide reception coverage for approximately one hour daily (breaks and lunch).
Work with the sales team to collect outstanding payments.
Maintain accurate notes on customer accounts, including contact details, courtesy calls, and customer requests.
Perform collection procedures as outlined in SOPs and escalate cases as needed.
Follow up on accounts for compliance with Nevada credit law and internal SOPs.
Process cash applications through various payment methods (checks / cash, EFT, Online Bill Pay, NSFs, etc.).
Distribute monthly account statements and notify customers / sales of term changes.
Work with sales and other departments to resolve disputes on accounts.
Maintain an account portfolio of 1,000 accounts with accurate notes and payment terms.
Provide high-level customer service, maintaining strong relationships with both internal and external contacts.
Handle a high volume of orders and customer inquiries while ensuring accuracy.
Problem-solve professionally under time pressure while maintaining customer records.
Required Skills :
1-3 years of customer service and accounts receivable experience.
Experience handling customer payments.
Ability to take initiative and learn quickly.
Familiarity with SAP and Sapphire is a plus.
Strong attention to detail and problem-solving skills.
Ability to work independently and manage a large account portfolio.
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