Collection representative

Job Posting : First Party Collections Representative

Pay : $18.00 / hour

Training / Nesting : Monday-Friday, 8 : 00 AM - 5 : 00 PM CST (6 weeks in-office)

Permanent Shifts : 10 : 00 AM - 7 : 00 PM or 11 : 00 AM - 8 : 00 PM CST, hybrid schedule (10 days in-office / month, remaining days remote)

Location : New Orleans, LA 70121

Start Date : Next class begins 2

Week of January

Overview

We are hiring candidates for a temp-to-hire First Party Collections Representative role. This position involves handling inbound and outbound calls, contacting customers with past-due balances, and negotiating payments.

Strong call center and collections experience are preferred. Candidates must complete a Call Center Assessment before their first interview.

Job Description

Key Responsibilities :

• Use assertive communication to address past-due accounts and resolve payment issues.
• Accept and post payments through PCI-compliant systems.
• Research and reconcile account discrepancies.
• Maintain accurate customer records through phone, chat, and email communications.
• Utilize skip tracing to locate delinquent account holders when necessary.
• Follow established policies and escalate non-routine issues for resolution.

Expectations During Training :

No absences permitted during training (preplanned vacations not allowed).

Required Skills

• Multitasking proficiency across chat, email, and phone channels.
• Ability to quickly learn proprietary software and manage databases.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).

Education & Experience

Minimum Requirements :

• High School Diploma or GED.
• Call center, collections, accounts receivable, or inside sales experience preferred.
• Familiarity with databases and record management.

Last updated : 2024-11-22

Salary : $18