What are the responsibilities and job description for the Administrative Analyst position at Intake Solutions of America?
Intake Solutions of America is accepting applications for an
Administrative Analyst
Experienced - Focused - Results Driven
At Intake Solutions of America, we have one mission : Turning law firm leads into cases. ISA offers 24 hours a day / 7 days per week tailored intake dialogues that lead to contact conversions. Our specialty is serving personal injury and related practice area law firms across the nation.
What's in it for you?
- Inclusive and diverse working environment.
- Positive and team-driven culture.
- Innovative technology.
- Competitive Pay.
- Shift Differential Available.
- Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).
- Dental Plan Option.
- Vision Plan Option.
- Virtual Healthcare Access.
- Health Savings Account and Flexible Spending Account Options.
- 401k plan with an employer match.
- Disability Insurance Options (with employer-paid Long-Term Disability).
- Life Insurance Options (with employer-paid Basic Life Insurance).
- 11 Employer-Paid Holidays (Equivalent).
- Employer-paid Employee Assistance Program.
- Perks at Work - Team Member Discount Program.
- Employer-paid Benefits Assistance / Advocacy Program.
Hourly Pay Range : $16.00 to $20.00
Schedule : Flexible daytime schedule to include weekends.
Duties :
Must be able to multi-task and to effectively communicate, problem-solve and to overall handle tasks timely and tactfully with all staff levels and the public. Must be able to adapt to a wide range of diverse clientele.
Ability to effectively utilize available technology, including computers, databases, portals, and software needed to successfully perform the essential duties of the job.
Maintains a professional, courteous demeanor and provides excellent customer service.
Analyzes call volume and other metrics using multiple software products in relation to work hours, staffing and other events such as national mass tort campaigns and mass mailings and onboarding of new client firms.
Monitors and analyzes communication to observe and report on customer experience, employee demeanor, technical accuracy, and adheres to company policies.
Assists with the onboarding process for new client / business entities and works with new clients / business entities to ensure their needs are met through technology applications.
Researches and recommends technical, IT products, and software training to support business and project efficiency.
Prepares and reports on monthly billing for client / business entities.
Confers with the leadership regarding team member performance and assisting in setting / executing performance objectives.
Assists in preparing daily, weekly, and monthly reports regarding sign-ups, calls, and results.
Ability to work core full-time traditional business hours as well as flexibility to modify or flex work hours due to the expanding needs of the business environment and assigned projects.
Other duties as assigned by Leadership.
Qualifications :
High school degree or equivalent, and 18 months of related experience required; or an equivalent combination of education and experience.
Legal services experience preferred.
Must be a resident of North Carolina or Tennessee.
Intake Solutions of America is an Equal Opportunity Employer.
ISAADAN
Background checks will be conducted on all final candidates for employment.
Salary : $16 - $20
