Site Coordinator

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Job Summary

The primary purpose of this position is to provide front office administrative support for both the site and Customer

Operations function. The incumbent will be expected to demonstrate excellent customer service skills to clients,

visitors, and staff. Additionally, the incumbent participates in special projects and other duties as directed.

Accountabilities & Responsibilities

 Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not

limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems,

U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other

regulatory requirements.

Customer Operations Responsibilities

 Daily accountability for Customer Operations transactions includes, but is not limited to:

• Order entry/maintenance/acknowledgment
• Verification of orders and review of order status
• Kanban/Consignment releases and analysis as appropriate
• Quote Entry (RFQ) in Oracle
• Issue RMA numbers
• Internal follow-up
  
  

 Serves as the Customer Operations value stream representative which may include assuming

responsibility for the following tasks: production smoothing, customer calls, demand management, and

projects as needed.

 Promotes customer advocacy during interactions with peers and facility personnel.

 Communicates with customers and other Integer functions (Sales, Customer Service) to fully understand

customer requirements, such as fluctuations in demands, quote entries, etc.

 Responds to requests with prompt, meaningful answers and input when working with customers and

Other Integer Functions.

 Performs all Customer Operations responsibilities in accordance to local and global Customer Operations

process and procedure documents.

General Site Operations Responsibilities

 Performs day-to-day general office administration which includes, but not limited to: maintaining reception

area, answering phones, coordinating meetings, handling incoming and outgoing mail, collecting data and

preparing reports, and filing documents as requested.

 Provides administrative support on ancillary projects, as needed.

 Provides administrative support to Human Resources and site leadership, as needed.

 Performs Other Duties As Required.

Reports To: Customer Operations Manager

Location: Laconia, NH Career Band Level: B2

Job Family Group: Administrative FLSA Status: Non-Exempt

Job Family: Administrative Support Date Revised: 18-APR-2018

Customer Operations & Site Coordinator

Integer Holdings Corporation (ITGR) is one of the largest medical device outsource (MDO) manufacturers in the world serving the cardiac, neuromodulation, orthopedics,

vascular, advanced surgical and portable medical markets. The company provides innovative, high-quality medical technologies that enhance the lives of patients worldwide.

In addition, it develops batteries for high-end niche applications in energy, military, and environmental markets. The company's brands include Greatbatch Medical, Lake

Region Medical and Electrochem. Additional information is available at www.integer.net.

2

Education & Experience

 Minimum Education: High School Diploma or equivalent required; Associate’s degree in Business

Administration or related field preferred.

 Minimum Experience: 3-5 years’ experience working within a professionally managed business; Prior

Knowledge & Skills

operations, customer service or purchasing/buying experience preferred.

 Special Skills

• Demonstrated ability to use Word, Excel, PowerPoint, Outlook with proficiency; Advanced Excel
  
  

Skills Preferred

• Demonstrates excellent verbal and written business communications skills
• This individual must have the ability to interface with customer, Associates and management at
  
  

various levels within the organization

• Must be detail-oriented, organized and able to handle multiple projects simultaneously
• Maintains a high level of professionalism, integrity and trust; Able to handle sensitive information
  
  

and maintain confidentiality

• Must be able to work under pressure to meet deadlines and manage changing priorities
  
  

U.S. Applicants: EOE/AA Disability/Veteran