What are the responsibilities and job description for the Demand Generation Lead position at Integra Staffing and Search?
Job Description
Demand Generation Rep Job Description
The Demand Generation Representative will provide support to the business by successfully performing outbound calls utilizing inbound chats to drive revenue and grow business - help materialize leads to business opportunities.
This position will serve our Water Heating Division , located in Roswell, GA .
Responsibilities
- Taking inbound chats / calls, nurture and qualify leads, identify customer needs, and provide solutions / services.
- Clarify information, research issues, and deliver answers to customer queries.
- Identify leads by product & channel, processing leads to appropriate sales funnel.
- Making follow-up calls and communications to ensure customer requests are completed.
- Ability to manage multiple channels of communication such as chat, email, inbound and outbound calls using CRM and other call center tools.
- Leverage adjacent teams as an off-ramp to resolve customer concerns not directly supported by the demand generation team.
- Maintain contact and lead generation records in CRM.
- Report recurring issues to management, e.g. contractor participation and conversion rates, customer satisfaction with customer journey, etc.
- Work collaboratively with sales, plumber support, sales enablement, and customer experience to drive sales and customer satisfaction.
Qualifications
HOW TO STAND OUT :
