What are the responsibilities and job description for the Account Growth Specialist position at Integra Testing Services, LLC?
About the Role
">We are seeking an experienced Account Manager to join our team at Integra Testing Services, LLC. In this role, you will be responsible for developing and executing annual growth plans, ensuring client expectations are exceeded, and fostering strong relationships across multiple stakeholders within each client organization.
Main Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for a portfolio of existing clients, understanding their needs, and proactively identifying opportunities to provide additional services or improvements.
- Cross-Functional Collaboration: Work closely with the operations team to ensure smooth project execution and alignment with client expectations, providing input on client preferences, project needs, and specific requirements.
- Account Growth & Retention: Focus on client satisfaction, resolving issues proactively, and ensuring a positive overall experience, while identifying opportunities for account expansion and upselling additional services.
- Reporting & Administration: Monitor and report on key performance metrics related to client accounts and project progress, maintaining accurate records of client interactions, project milestones, and deliverables in the CRM system.
Requirements:
- Bachelor's degree.
- 3 years of experience in sales, account management, client services, or a related role; preferably in testing and inspection, general contracting, or mechanical contracting industries.
- Detail-oriented with project management experience to effectively manage day-to-day communications and relationships as it relates to account projects.
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
- Experience working with cross-functional teams and managing client expectations.
- Proven ability to drive account growth, client retention, and successful project outcomes.
- Proficiency in CRM software, project management tools, and MS Office Suite.
