What are the responsibilities and job description for the Customer Success Representative position at Integra Testing Services, LLC?
Account Manager Position Summary
">This is an exciting opportunity for a seasoned Account Manager to join our team at Integra Testing Services, LLC. The successful candidate will have a proven track record of driving client satisfaction, growth, and retention, with excellent communication and interpersonal skills, and the ability to work collaboratively with cross-functional teams.
Main Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with key stakeholders within client organizations, understanding their needs, and proactively identifying opportunities to provide additional services or improvements.
- Cross-Functional Collaboration: Work closely with the operations team to ensure smooth project execution and alignment with client expectations, providing input on client preferences, project needs, and specific requirements.
- Account Growth & Retention: Focus on client satisfaction, resolving issues proactively, and ensuring a positive overall experience, while identifying opportunities for account expansion and upselling additional services.
- Reporting & Administration: Monitor and report on key performance metrics related to client accounts and project progress, maintaining accurate records of client interactions, project milestones, and deliverables in the CRM system.
Requirements:
- Bachelor's degree.
- 3 years of experience in sales, account management, client services, or a related role; preferably in testing and inspection, general contracting, or mechanical contracting industries.
- Detail-oriented with project management experience to effectively manage day-to-day communications and relationships as it relates to account projects.
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
- Experience working with cross-functional teams and managing client expectations.
- Proven ability to drive account growth, client retention, and successful project outcomes.
- Proficiency in CRM software, project management tools, and MS Office Suite.
