Sr. IT Manager

Integra is seeking a Senior IT Manager to lead our technical operations and support services. This role will manage a growing IT team, our managed service provider relationship, and maintain hands-on involvement in critical systems.

This role requires someone who can balance strategic leadership with hands-on technical work. Key responsibilities include managing IT requests, vendor relationships, administering cloud-based systems, and providing escalation support for complex technical issues.

Responsibilities for Senior IT Manager

·       Develop and oversee technical roadmaps and strategic plans for infrastructure enhancements.

·       Maintain the managed service provider relationship, ensuring all requests are effectively managed by the MSP with high satisfaction levels.

·       Establish and uphold service level agreements and key performance indicators for internal IT staff and MSPs.

·       Develop and maintain IT policies, procedures, and documentation standards.

·       Administer IT budgets, including hardware refresh cycles, software licensing, and vendor services.

·       Enhance internal IT capabilities and skillsets.

·       Collaborate with business stakeholders to standardize and improve internal processes.

·       Lead IT projects, including the design and deployment of new IT systems and services.

·       Evaluate IT systems to assess costs and productivity and recommend improvements.

·       Define and manage IT infrastructure strategy, architecture, and processes.

·       Assess vendors and develop test strategies for new hardware and software.

·       Manage asset tracking for hardware and software licensing, and mobile phones.

·       Provide training for employees on IT processes and procedures.

Qualifications for IT Manager

·       Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

·       5-8 years of experience working in IT operations

·       Hands-on technical expertise with enterprise IT Systems

·       Microsoft M365 Administration and support

·       Entra/Azure Active Directory Support

·       Modern Device Management Platforms (Intune)

·       SharePoint Administration

·       Helpdesk Administration

·       Microsoft Power Automate Management

·       VOIP Administration

·       Cloud Infrastructure and SaaS applications

·       Network Infrastructure

·       Azure Administration

·       Data Integrations

·       Monitoring and Alerting

·       Windows operating systems

·       Experience managing IT budgets and resource planning.

·       Adept at conveying ideas clearly and effectively

·       Excellent project management skills and strong ability to prioritize tasks

·       Proven experience leading and managing IT projects and implementing IT infrastructures across various technologies and locations

Comprehensive knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

·       Strong critical thinking and decision-making skills

·       Thorough understanding of IT infrastructure and operations best practices